Acqua Day Spa — Local services in Dr. Phillips

Disappointing Experience at Aqua Day Spa in Dr. Phillips

My experience at Aqua Day Spa in Dr. Phillips was extremely disappointing. From start to finish, it was clear that the service was subpar and not worth the money.

Firstly, they falsely advertised that they had space for three people together, but upon arrival, they assumed we were a single person and a couple, separating us during the massage. This was not what we were told over the phone when making the booking.

During the massage itself, it felt like the therapist was just spreading oils on us without any real technique or relief for our bodies. Instead of feeling relaxed, we left with red rashes and soreness.

What's worse is that after the massage, stepping out walking in the street, the staff followed us and demanded tips from each person, and forced us to go back, after long discussions, getting into our personal lives, although we Did pay as agreed for the service, even though I was treating my two friends for Mother's Day. They asked my friends for the tip. Embarrassed me that I am inviting them. Even people sitting on a bench outside in the street saw what was going on in public and questioned us. This was embarrassing and unprofessional.

To add insult to our pain, the massageuse, who followed us in the streets, asked whether we are tourists or locals, asked intrusive questions about our cultural background and threatened that they will talk badly our culture if we didn't pay more tips for each person with a certain amount of tip. One of my friends, who had lived in Arizona her whole life, now living in Dr. Philips, was judged as a foreigner not as an American nor as locals.

Furthermore, they falsely advertised special offers for Mother's Day on group coupons, but when we called to inquire, they denied having any such special deals nor promotion for such occasions.

Overall, Aqua Day Spa in Dr. Phillips provided a terrible experience, with poor service, misleading advertising, and unprofessional behavior. Our visit turned to be a stressful experience instead of a relaxing one. I would strongly advise against...

I bought a Groupon for a massage and facial combo. The day of my appointment I did not feel welcomed at all. I was dressed casual and comfortable, so I’m not sure if it was because I had a coupon or my attire, but I felt like I was being passed around. It’s unfortunate because the masseuse who is from Bosnia (I don’t remember her name) was AMAZING! 🫶🏽👏🏽💪🏽

At the end of my session, I was never thanked for coming in, asked how the service was, or even encouraged me to return. I thought the whole deal of being there using a Groupon was to learn about the place and hopefully stay as a customer. hmmm. I guess not 🤦🏽‍♀️ at the end all I was asked was how was I going to pay for the tip????

Again, I don’t want to assume why I was treated the way I was, but in my opinion, it doesn’t even matter. Customer services is customer service and it was not good at all. The place is clean and cute. I would’ve been back if I felt like I was treated without...

Absolutely fantastic experience. Better than fantastic. My husband and I came from Maryland to Orlando for our wedding anniversary. We have been at the parks from rope drop to close every day and our bodies hurt. We got a couples massage and this was our experience. As soon as we arrived we were met by a delightful lady...I believe the owner. She offered us a variety of drinks (champagne, red or white wine, mimosa...ect) We met our massage therapists Evelyn and Coco. They were wonderful and extremely professional. The spa itself was very clean and extremely neat. Honestly, it was the very best massage we have ever had. I wish I could give more than 5 stars because they deserve it. When we were done the same delightful lady offered us another delicious drink of our choosing. If you live in Florida you should make it a point to go. When we come back I will absolutely, positively stop in to receive another massage....