i ordered online for delivery fish and chips which i have ordered before even tho the fries were cold and soggy, it was the only place that delivered to my area. I wanted the fish not the fries. well it came as usual cold and fries soggy but most important to me is they did not include any tartar sauce. I am not a fish eater and cannot eat the fish at all without tartar sauce. I called and spoke to an employee who was only interested in convincing me she had nothing to do with my order. Then she said I could go to the store and pick up tartar sauce. I just paid delivery fee and taxes and tips for delivery so NO not an option. She said she would let me speak with the manager. after waiting 8 min. i called back and again she said i could speak to the manager and "oh, it won't be long". Again another 10 min. and no manager. I called for 3rd time and she said manager would call me. Well,manager did not call me back that night nor the next day. I was furious at the way i was treated. their prices were raised and the meals were worse. There was 1/4 of a very small lemon instead of tartar sauce and coleslaw. He doesn't want to hear from patrons with problems or who were not satisfied. It is almost 2 days later and I have not heard one word so I will stop payment. I am sure he will call then. that is a disgrace to treat returning costumers that way. I will NEVER order from...
Read moreUpon entering,my second visit,I noticed that the restaurant didn't have the wonderful smell of a true deli.After growing up on The Carnegie in NYC,there is zero comparison.The pastrami sandwich,the gold standard of any fine deli,should draw attention to the guest.Visual of a well stocked sandwich with plenty of meat, layered in,not pieces knotted in with tongs.The restaurant,in a non-covid environment,was out of pickles,matzoh ball and chicken soup.No excuse what so ever.The worst visual was the meat case facing as you walk in.What a disgusting portrayal of nothing. Other dishes with a couple of things here and there.When I visited 15-20 years ago,it was an average experience,so I gave it another try.You're no Three G's,and I'm sorry to say your best days are gone.You cannot attempt to feed a Jewish clientele.I was in retail for 45 years and when you have to say I'm sorry more than thank you,well,you have your answer.Better to not attempt to be open than to make this poor attempt at running the deli successfully. I'm sorry to have to write this review,but ruining a business that is the very essence of our Jewish culture,well we've been oppressed enough.I wish you the best.After all this time,it's now September 8,2025 and never a respons.Poor management and hiding behind social media...
Read moreThis place used to be rather good but I guess they can't handle larger parties. We had 18 people. The server didn't offer any kids menus and then when we requested them she brought out 4 for the 7 kids we had. The food came out terribly slow. Some food came out, then some more. Most people were done eating by the time the last meal came out. It was pretty bad. The server could barely keep up with drink orders, let alone refills. 2 drinks arrived after the food. My 7 year old's burger was completely raw in the middle. I don't know how this place offers catering if they can't do a big table. The food was okay, minus the raw kids burger. The server seemed like she hated work, as she was very unpleasant. The manager shouted from the other end of the table that she would remake or refund the burger instead of actually coming over. There was no apology for the food coming out at such a sporadic rate. Desserts looked good but service for food was so bad no one wanted to attempt dessert. Maybe if you are dining with one or two people service would be better but I wouldn't go again with a large party and definitely check your kids meal as raw meat to a child is on your way to a lawsuit. ...
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