Michael Kors Outlet — Local services in Dr. Phillips

This happened back in March of this year (2018) but bothered me still till this day and I don’t have anything better to do so I would love to take some time to give it a one star lol. I went to the store with the intention to buy A LOT of bags. Why? Because I’m having a bridal shower and I was going to buy a bag for every lady that was coming to my bridal shower. HOWEVER, staff whoever decided that he/she needed to come over and tell me there was a limite of bags a person may purchase. If I remember correctly, I was told 32 items each person. There were two of us and yes I had a lot of bags in my hand during that time (call me a crazy bride to be lol). I was rather offended by this to be honest while I was in the midst of shopping because in all honesty, I WASN’T GOING TO BUY 64 OR MORE OF ITEMS DAM YOU lol. When I got to the register to pay, I only had a total of 26 items all together lmfao! So, next time you see someone buying a lot of items, pls don’t ASSUME it’s some crazy a$$ person getting cheap MK bags to resell AND it may be nice to tell your client about the limit of items once he or she is at the register because in the case he or she wasn’t even going to reach the limit then you will end up with a customer like me who is EXTREMELY UNHAPPY ABOUT THE EXPERIENCE THAT EVEN AFTER SO MANY MOONS LATER SHE CANT FORGET AND HAVE TO COME ON HERE AND LEAVE YOU AN AWESOME 1 STAR REVIEW! Have a lovely day :)...

Heather Fontaine!!!!!!!! Loved her to life ♥️♥️ So we were here visiting in Florida and while at the mall we encountered a very rude lady at Gucci (just stopped in to window shop) long story short when I finally got to my intended store!!!!! Ms Heather wasn’t falling all over Us as if we didn’t belong (our presence was very welcomed here) after a few minutes of being aww struck Heather politely asked if she could help AND WHEN I TELL YOU SHE’S THE BOMB. Com TRUST ME. Heather was very knowledgeable about your purses, she didn’t try and over sell me on anything and EVERYTHING I ASKED ABOUT SHE HELPED ME WITH!!! I can’t say enough about the experience that I had in your store. If I wasn’t sold on MK I am now!!!! I had previously received my first Mk for my birthday and when I left I ended up with the Mother’s Day gift set in black, the pink and grey book bag, matching wallet, and the cross body small bag spent about 1-1:30 hr and trust me It’s well worth the time . I was allowed to browse without rush, face mask were being worn, everyone respected one another person space (that’s bc your store is so welcoming omg), and this was just the BEST EXPERIENCE I HAD IN THIS STORE AND MALL. THANK YOU HEATHER FONTAINE #that$$.com (inside joke ) see you later this...

Store says they close at 11 and we have to call Google..... Andonis Benjamin employee number 718915 lied straight to my face. Makes you wonder what else they lie about in the store.... I really hope this isn't the type of customer service that is taught to all store employees, my wife was really set on getting a Michael Kors purse backpack with the matching wallet and now I personally don't want to contribute my funds towards a company that has employees who blatantly lie to store patrons. I hope in the future this helps someone with similar needs . Local Guide Nigel Antonio. We went back today and spoke to Alberto the manager in store. He was extremely knowledgeable and helpful. He said the website and Google were incorrect and that he would inform corporate of the misinformation. I as well will be calling corporate about the employees behavior. This was basically like me being an accountant and saying call the IRS if you don't like what I tell you when that is my job. There were so many other ways to handle the situation and to make sure that loyal customers remain happy. Since Alberto really picked up the slack for the other manager I am changing my rating...