Gucci - Orlando Outlet — Local services in Dr. Phillips

I had the worst experience of my life at this Gucci store in Orlando. First of all, I waited for almost 30 minutes to enter the store. When I walked in, the saleswoman looked me from head to toes and asked if I wanted something specific. When I said no, she told me to feel free, and went to ask the store security for another customer. I started to look around the store, and then I went after her to ask to try on some sneakers. At this point I asked the price of a bag, and she grudgingly told me, and then immediately offered me a bag claiming that the price was great. I declined as it wasn't what I wanted and said I wanted to see the sneakers. Then she said the price was on the tag under the shoe and asked if I had checked before I try. At that moment I realized that she was already being prejudiced against me, just because I was wearing comfortable clothes (I was in Orlando after all). I insisted and she went with me to the back of the store. I asked to try a pink and a white one, and she rudely told me that it was one at a time. So I asked for the pink one first, she brought it to me and came back to the front of the store. I spent 25 minutes with the shoes in my hand, waiting for her to come back. When she came back she said, laughing, that she forgot about me and if I would want anything else. I said yes, I wanted to try on the white sneakers as the pink one was too tight. She started talking to me like I was stupid, and said the sneakers stretch. I took a deep breath and said I wanted to try the white. She then grudgingly went to get it for me and came back 15 minutes later, with her cell phone in her hand, sending a text to someone else. I tried it on and I liked it, and she already took it from my hand and took it to the cashier. Then came the worst part: I told her I wasn't over, that I wanted a pink shirt that I had seen. She, with a raised tone of voice, said that they didn't have large sizes, only small ones, and that they certainly wouldn't fit me. Everyone in the store looked at me and I felt extremely embarrassed. She didn't even know if the shirt was for me, it could be a gift for someone else. The saleswoman then turned her back on me, left my box at the cashier and went to help someone else. I went after her and asked her to please to get the shirt for me. She grabbed the shirt and dropped the on the cashier without saying anything. I actually don't even know why I bought it, because I should have dropped everything and left the store right at the beginning. And I certainly thought a thousand times if I would just write this review or if I would go after a lawyer to sue this woman for prejudice and fatphobia. But it's not worth my time. I just think that Gucci should choose their salespeople better, because they could lose much more than a sale or a customer. An experience that was supposed to be amazing, unique, became a trauma. I will never come back in...

I usually don’t do reviews but ikram was so amazing that I said to myself why we always like to share bad experiences and when it’s great experience we just keep it to ourselves. Well this time my experience was super amazing that I have to share it . I was in Orlando for a 4 day trip with my wife and we never saw or been to a Gucci outlet we were joking about the line in front of the store but we said why not let see what kind of discounts they have … when it was our turn here comes ikram she was so friendly the minute she welcomed us to the store I knew the experience will be so different, she went above and beyond to help us . Me and my wife were like kids in a candy store … we jumped from purses to shoes to clothes and we felts like we were overwhelming ikram with questions and requests and her smile never left her face and she answered my wife’s questions even the silly ones very professionally… we felt pampered with ikram she paid attention to the least of the details. We felt her suggestions were great .. most high end stores you feel either rushed or they are trying to sell you things you will never need … we felt very comfortable with her eii talked about her home town our home town … of course my wife end up with the lion’s share of what we bought but first time I was happy paying for it cause ikram made us feel like both our opinions matter she was able to translate a let’s see what the store have to a successful I wish I could buy more and more . I think ikram made the Gucci experience a very special one she was the ingredient that made our first experience at a Gucci outlet far better than any other regular Gucci stores we been to all over the country. FYI we walked into Versace (which is my favorite store sorry ikram) but they didn’t have an ikram ,they had a good discounts but we didn’t feel comfortable so we walked out empty handed ….. I can’t believe my first trip to Orlando the land of the theme parks ( Disney, universal studios,seaworld) and I’m writing a review about ikram the girl from Africa that helped us in a Gucci outlet but I’m glad I m doing it cause it shows still in 2021 the human interaction leaves a better impression and doesn’t stop to impress us more than all the Star Wars new rides ….. my wife next to me saying she wants to go back say bye to ikram and of course get the black purse she didn’t get last time …yeah no we have a plane to catch early and the black...

Extremely disappointed in this location. The unprofessionalism and lack of customer service exhibited from the sales associates was nothing like I’ve ever experienced before in a designer store. After leaving I felt embarrassed and not worthy of being in the store because of how I was treated. Degrading. After asking to see an item that was in a case, I wasn’t even acknowledged. He just grabbed the item and laid it down. After he took it from me and put it back into its case continuing to ignore me, I was asking about the item and what all I could use it for, it was a beautiful, unique, item nearly $2,000. I’m always asking about luxury/designer items with the sales associates in Louis Vuitton, the Chanel in Saks, and Prada. Other locations of Gucci in Naples, Tampa, and Miami have always had helpful, excellent, sales reps. After asking him about it’s different uses mid sentence he walked away from me. I think I was in shock because I even stopped mid sentence. I’m not even sure where he was going, he never went to another customer he just walked away...I turned around to him as he was behind me at that point and he said something condescending about it being a folio again. As if I didn’t know what a folio is....But I asked if people use it as a clutch or what can they use it for and he continued to still not look at me and answer my questions! Like I was beneath him for asking about their item or not worthy of utilizing his time. Insanity! You’re a sales associate I don’t care if I was asking if the sky was blue, you still acknowledge and answer any questions I have for you until I’m finished! I asked one question and you walk away mid-sentence? 🤨 I’m not sure what training they’ve had but if this is how they treat their customers I’m not sure why anyone would buy something from them at this location.

Do yourself a favor, if you’re in the Orlando area go to the other Gucci store that’s not an outlet. The prices are not discounted at the outlet store anyway and they have a very underwhelming bag and belt selection whenever I’m in town and go. The shoes are subpar. The clothing items are a decent selection of couture. That’s the only positive I can come up with and the item I was looking at today was unique. Or another recommendation is to do what I did and take your business to the Prada store next door with friendly, helpful, sales associates and a very nice selection with even Miu Miu in...