Target — Local services in Dubuque

This Target is a typical ghetto Target box store. I've consistently had to deal with vagrants, panhandlers, and ruffians in the parking lot. It is in a convenient location on my way home from a second shift job. The employees are generally rude and unpleasant but in general not any worse than Wally World. Tonight was a different story. I went in to get some groceries and some cold medicine for an ear/sinus infection. I went to the same cashier I usually do. She is normally the only one working. I'd say she checks out my items 75% of the time. She scans all my items and the DayQuil last. She asks me for my ID. What? I'm a 43 year old with a full beard. I told her I left my ID out in the car across the parking lot. I almost always pay with my phone or watch. Another reason I like the Target here over Walmart. It has Apple Pay. I told her I was not feeling well and really didn't feel like walking to my car across the parking lot. Then I asked if she could scan a copy of my ID on my phone. She said no. At that point I glanced at the monitor and it said "scan ID or key in date of birth" , so I said "It says right there you can key in my date of birth" to which she replies "we can't do that with alcohol". Lady it's DayQuil. There is no alcohol in DayQuil. After that I just told them to go ahead and put the items back. Consumer beware of this store. Unfriendly...

THE ABSOLUTE WORST. I ordered two storage bins for in store pickup. Everything was fine and I got an email saying that it was ready. I drove from Illinois to Dubuque, IA to pick them up and when I was already in Dubuque I get another email saying that they no longer have them. Not a huge deal, they can't help it sometimes. I call the store in hopes that I can just get two different ones. I called and someone transferred me to customer service and I wait on hold for 25 minutes. This is not an exaggeration. After waiting that long, I hear a click and the phone hangs up. I call back two more times and instead of someone answering me, they put me on hold right away. I call back a FORTH time and someone finally answers. I explain the situation again and asked if I can get two different bins. She explained that I would have to do another online order, which is no problem. I asked her since I waited about 30 minutes and I was already in Dubuque, if I could come right away and pick it up instead of waiting another 30 minutes. You'd think after all that had happened, they'd throw me a bone. Of course not. She said there was nothing that she could do and that I'd have to wait the allotted time for my order. I have worked in retail/customer service for almost 10 years and that was one of the worst experiences...

the whole thing was so disorganized, I was honestly shocked to see this from Target. I had my mom pick it up as I'm injured and had her listed as authorized to pick it up. I got both a text and email saying the order was ready for pick up, and even called to make sure it was okay to pick it up the following day. When she got there, the staff said they couldn't find my order in the system. After some time, they were able to locate the order but said it wasn't filled. Then they checked the inventory and said they weren't sure if they even had everything to fill my order. After 30 minutes they were finally able to locate all FOUR items it took to fill my order. Then they asked my mother how she was planning to pay for it even though I had already paid online, receipt and all. So then she had to wait even longer as they called the manager up to sort out the payment. In the end they gave me a measly $5 gift card for wasting our time. It was the complete opposite of what a pick up is for- it would have been faster to go in and pick them out ourselves. I will never use this system of ordering again and will make sure my friends & family know not to waste their...