Hy-Vee Market Grille — Restaurant in Dubuque

This place has changed since it opened several years ago. It used to be a sit down and be served restaurant. That is no longer the case. You now order at a cash register, pay, and take a number. They do bring the food to the table for you. It is much more cafeteria like than before. The food is still pretty good, but much more limited on the menu. They offer pizza and other buffet style service (non of it is all you can eat except the salad bar and Chinese.) They do have a bar, but I have only ever ordered a long island ice tea, so I can't comment on their drink selection. The room is lined with TVs and they are happy to put on any program you like. The burgers are probably their strong suit and they have several options. The prices...

Pancakes today were 1.5 inches thick! I told the woman that delivered my food to my table that I have never in my 63 years of life seen pancakes like that & that it was unacceptable. She seemed to not understand why I was complaining and said " Well, I will take them back & see what he can do"... She came back with new pancakes ( this took about 15 minutes & there was no one else eating at this place during this time) that were 1inch thick (acceptable, but still way thicker than normal). Not sure why the cook & the waitress couldn't understand that the pancakes looked abnormal. Staff needs to be trained better. Wish that the manager at Dodge Street Hyvee would look at...

Went there to get wine and an appetizer. They didn't have any of the wine we wanted and after ordering the appetizer we were told that they haven't had that appetizer in awhile. The waitress was completely frazzled and forgot to bring out our bruschetta, which was advertised as being on toasted bread, but of course our bread was completely soft. We both ordered Asian salads that were drenched in dressing and missing ingredients. Needless to say our happy hour turned into a crappy hour. Not sure how a restaurant can be out of food and drinks when it's attached to a grocery/liquor store. Last time I...