2370 Main At Sugarloaf — Local services in Duluth

READ BEFORE CONSIDERING THIS COMPLEX. When we first moved into this complex in January 2021, I would have given it a 5 star review. Then the property was sold again and again and again. The quality immediately went down with each sale until my husband and I became desperate to leave towards the end. At $2600 a month (after all the fees they tack on to the rent) we felt ripped off.

Circuit breakers never work properly and the “fixes” were never done correctly. As others have mentioned there’s dog crap and piss constantly in the walk ways and elevator. The elevator went down with a strong breeze as did the power.

Hope you aren’t sound sensitive because if the power is out the emergency alarms are on! They don’t have the ability to turn it off either, so we had to muffle the alarms after the fifth power outage last summer. When the hurricane storms came through, our power went out and the alarms weren’t turned off until the fire department could get there. 40 minutes of constant, loud alarms from every building was enough for us to consider a hotel for the night.

Don’t count on the pool being opened either! If someone wasn’t dropping glass or pooping in it, they were have large parties that took over the pool area. If you tried to keep your spot at the pool, an argument was more than likely going to happen.

Check police reports before moving in too! My car, along with numerous others, were broken into. These were fairly common. There were also enough shootings in the complex that we had anxiety about every large popping sound outside.

Got a leak? That’s your problem because the part wasn’t going to be ordered and eventually you will just be ignored. Speaking of being ignored, good luck getting anyone to answer a phone!

You’ll be charged for the parcel lockers, but they’re only used some of the time. Even though they say they have cameras in the mail room, we had so many get stolen. Whenever we reported it to the officer there was “nothing they could do.”

Asset Living doesn’t care about the quality of life or conditions at their properties. They use an AI algorithm to raise rent prices and have piss poor customer service.

When you move out, they’ll keep your deposit and charge you for damages. Fine, we have cats. We deep cleaned but nope. Not enough. The alarm panel we never set up, used, or touched? Apparently it’s got $250 worth in damages. Doesn’t matter if you have recent photos of it looking undamaged. They “cannot remove the charge” and will “be sending it to collections.”

Choke on a large one,...

This Apt has been the worst place I've lived my whole life. They made us pay $166.90 because we paid our rent 10 minutes late, even when they never do their work. Any problems you have, You'll need to go to their online portal, which they never respond to, and they will never fix your problems. This whole place seems to have some problem with electricity, We had the whole Apt black out twice already. and I've lived here less than a year... usually it takes them a little less than a day to get everything back to system. Also they have what I call a little blackouts (about a second) many times so if you are a student or you work with computers, planning to live here, you'll need to save your work when you can. I lived here starting last April and am still facing problems with the Circuit breaker. Even if we don't use much electricity most of the switches break down every morning and it is impossible to live normally when you have to switch up switches every time you use your household appliances and sometimes wait when you can't turn them on. We requested maintenance help countless amount of times, shown up three times, and it is still not fixed. (the 1st guy told me he lives here and he said he had the same problem and left not even trying to fix it. the other two staffs were nice and tried but it is still not fixed) They'll say this place will have no noise between floors but you'll be hearing your neighbor's footsteps above your heads and sometimes their brawl and children sobbing from the sides. Not just your neighbor you will hear the trains hooting in your bed times will get you up and going at 4am. (we had concerns about the train noise before we moved in because the train tracks are by the place and asked if they ever had problems with it before and they said they have never heard compliance. Hmm, now they have) How much you pay for pest control is not worth it, you'll see bugs all over this place. (We had a problem with ants last summer and requested for help 3 times in person but the third time I went the lady told me I had to request it online and I did twice and Never heard back from them ever since. The spray Raid does the job done really well, you can get them from Walmart.) Overall, not a very safe neighborhood but Building 1 main gate is always broken. They name themselves "Luxury" Apartment. It means that they are the Luxury and us residents are just some tiresome customers. I have much more to say but it is all listed on other reviews, so please read over all reviews...

I’ve lived here for almost two years, and it was a decent experience in the beginning. Initially I lived in a 1bd/1b but needed to upgrade to a 2bd/2b. The management team they had when I moved in was awesome. Anytime we had an issue it was resolved quickly. They’ve since changed management and the new team is just awful! We paid a deposit to move into our new space in February, we didn’t move into that space until mid April. The new apartment was rushed together and you could tell. The window shutters were broken, the towel racks were broken, the ceiling fan in our master bedroom was broken, and I had a leak that sent my bill through the roof, and I actually still have this problem. I had to record a 14 minute video to prove that I did INDEED have a leak in one of our bathrooms. Which they claimed to had fixed initially. The breaker box in the apartment was broken. My power would just randomly shut off and it took them a few weeks to fix this issue. Initially they told me to “just switch it back on” which was so unprofessional. After complaining so much they finally came out to fix it. My monthly bill has increased almost $100 over the past few months and they refuse to do anything about it! I’ve been calling about pest control (which is billed into your monthly statement) for 5 months. Everytime I call they put me on this “magical list” of tenants that need it but they never show up! I recently received an email about curtains I had installed on my patio, stating that I was breaking policy and needed to remove them or I would be fined 25/day. Their reason is because they need to keep up curbside appeal. My problem isn’t about having to remove the curtains. But because of all the other issues they conveniently overlook but have the nerve to email tenants about their curbside appeal. They don’t clean they hallways, and they smell all the time. The light fixtures are filled with bugs and the walls have visible webs on them. They don’t actually provide any of the services they say they do when promoting the apartments; and that’s been a thing even before COVID. I wish I could rate them 0/0. They are the absolute worst! The management team is horrible. They’re rude and can care less to resolve issues. When voicing your concerns and problems with you unit you can tell that they are a bit annoyed with the conversation. I truly dislike having to deal with any of them. But...