Orangetheory Fitness — Local services in Duluth

This branch gave me the run around for 3 months while trying to cancel my contract with them. They billed me 3 times before telling me I had to come in person for cancellation (even though I provided official cancellation in writing 30-days in advance, I called them days later to confirm they received it since they didn't respond (odd, being that they always responded to previous emails to me from that same email address), and they said -- a manager will call you back. No one called me back. 2 months later, an associate called (after I disputed the charge with my CC company) and said oh I see you want to cancel-- you can come in to cancel. Any business who goes this far out of their way to cheat people out of their money for a service they aren't using is...

I want to love this OTF location more (esp. since the coaches are all wonderful) but I'm frustrated that this studio pre-assigns their stations rather than assigning based on "first come, first serve." Last night, I was not permitted to chose a station I wanted even though a lot of the clients haven't entered the building yet. And on times that I get a station I like, I sometimes get swapped out right before the class starts. The last time I was swapped out, I was not even notified of it -I found out as I was walking into the class and took a peek at the list. I don't know of many other studios in the greater ATL area that...

The 2 stars are for the cool concept and the motivating coaches here. The front desk and customer service are not satisfactory at all. There is no way to cancel the membership online or through the app. Also, please make sure you read their policy thoroughly before signing up since they seem to be bothered only about getting your money and are not considerate. They are nice and kind to you only until you sign up. Also, I would suggest signing up for the basic plan initially(regardless of how attractive the other plans look) until you are sure it's going to...