Chipotle Mexican Grill — Restaurant in Duluth

Chipotle Faces Criticism for Unequal Portion Sizes and Food Waste

Subtitle: Customers accuse the popular fast-casual chain of serving inadequate portions despite charging $15 for a burrito or bowl, while reports reveal significant food wastage

Chipotle, the renowned fast-casual Mexican restaurant chain, is finding itself under scrutiny as customers voice concerns about unequal portion sizes and allegations of excessive food waste. Despite charging a premium price for their signature burritos and bowls, some individuals have taken to social media to showcase the meager servings they received. Meanwhile, reports indicate that Chipotle has been discarding significant amounts of food, raising questions about their commitment to sustainability and customer satisfaction.

The controversy surrounding Chipotle's portion sizes began when numerous customers started documenting their disappointing experiences on various social media platforms. Despite shelling out $15 for a burrito or bowl, many claim they received notably smaller portions than expected. Photos posted by disgruntled patrons revealed a stark contrast to the generously filled menu items that Chipotle advertises. These revelations have left customers feeling cheated and questioning the integrity of the company's serving practices.

One customer, who wished to remain anonymous, shared their experience, stating, "I was shocked when I received my burrito. It was half the size of what I usually get. It's disheartening to pay a premium price and not receive a fair portion."

However, the portion size issue is not the only controversy Chipotle is currently facing. Recent reports suggest that the chain has been wasting significant amounts of food, raising concerns about their commitment to sustainability and responsible business practices. Customers and former have come forward, sharing stories of witnessing pounds of food being thrown away daily.

Food waste has long been a pressing issue within the restaurant industry, as millions of tons of edible food end up in landfills each year. Chipotle, known for its commitment to sourcing high-quality ingredients, is now under scrutiny for contributing to this problem. Critics argue that the company's wasteful practices not only harm the environment but also contradict their claims of providing value to customers.

Chipotle has yet released any statements to the customers in any circumstances. Please be careful when you get chipotle food to make sure you look at it before you...

Stay away from this location!!

The short lady manager who has specifically been complained about throughout these reviews is terrible! When I started my order she said to me in Spanish thinking I wouldn't understand "Do you not have a kitchen at your house?"!! I was shocked and a little impressed at the nerve. I thought I was hearing things so I asked for clarification, but in English she asks what kind of beans I wanted as if it was already asked. I see how it is.

Later on, I casually let her know I know what she said and repeat it back to her in Spanish. She immediately gets flustered, denies everything and just start piling in food without needing me to order. I guess that's one way to expedite service! When I ask for her name, she mockingly asks me If I want her number too, then tries to get the cashiers to overcharge me for things I didn't order! And the employees seem to be getting the worst of it because they're just innocent bystanders having to deal with this on a daily basis.

If she had just acknowledged and owned up to it, with maybe an apology, I wouldn't mind. I get that being behind the counter isn't the most exciting thing, but this behavior wasn't okay. What makes this all worse is that Chipotle as a parent company hasn't done anything about this. After numerous complaints about a specific person, and having reached out to them personally, their response is a canned "we will let management know".

Edit to add a response to the owner: I have already reached out and shared my feedback as seen above, and it's becoming pretty clear Chipotle isn't interested. The representatives only offer the same copy and paste response. And the max they can do is offer a free entree. Even when guaranteed someone would follow up with me, it's been 3+ weeks...

I really wish that I could give this place five stars because I love chipotle and it’s literally like a 10 minute walk from my house. But the guy there was extremely rude and unprofessional. I went in with my friend and she was just telling me how she never goes to this chipotle because, they were rude to her,the last time she was there. We walk in and we can visibly tell that the man who was serving people was pissed off about something. I believe he might’ve been a manager as well because he had a polo shirt on. It seems like he was in an extreme rush, and there was literally like one other customer in there when we walked in. He was swinging food all over the place, rushing people and just overall generally unpleasant. I didn’t like the way he made my bowl because the way he slung the chicken on there half of it fell off and landed in some of the other food containers , you can also see him cursing under his breath. His coworkers looked terrified and honestly, this guy needed to not be working, If that’s the type of attitude he’s gonna have in front of customers. He was not pleasant to interact with. Also, I would really like someone from Chipotle to explain to me why they act annoyed when you want to customize your bowl a certain way when it’s literally set up for you to customize. It honestly felt like we were bothering them. Whoever he is needs to be washing dishes because he does not need to be interacting with customers with that attitude. Just to make it clear it was the Caucasian gentleman with black hair about neck length. He was also rude when my friend asked him to put extra cheese on her bowl. Nobody wants to be rushed when we’re ordering a customizable bowl. Do better...