GameStop — Local services in Duluth

5 Stars. Gamestop was clean and the seldom employee working was helpful, knowledgeable, and helped me get exactly what I wanted.

But this Gamestop employee honestly deserves 6, possibly even 7 stars. Because as I was shopping in the store a "customer" walked in and (by my count) asked 45 questions. 45 terrible, nonsensical, obviously-not-leading-to-a-sale questions. This "customer" would interrupt the employee when he was helping other customers, talk over him, etc. But somehow, the GS employee answered every single question patiently and accurately. All while helping other customers and processing transactions. This GS employee is the most patient and good natured person I've ever seen.

Here are some semi-direct quotes from my visit (All blank spaces are prices I don't remember):

"Customer": "I wanna buy a 3DS for my umm...nephew...how much do those cost?"

GS Employee: "New Ones are _ and Used ones are _"

"C": Ah that's too much I'll just get him some playstation cards. Y'all got any $10 ones?"

GSE: "Yes, they're in the back. Let me go get those"

"C": "Do they work on PC with Fortnite?"

GSE: "No, PS cards won't work on PC. You'd have to buy those for PC."

"C": "Oh okay. I'll just get them on PC anyway. I was gonna get Death by Daylight, you got that?"

GSE: "Yes, for what system?"

"C": "Oh, for PC. But I was actually gonna get that on Steam. How much for a Nintendo DS?"

GSE: "We have pre-owned for __."

"C": "Oh, okay that's a good deal I'll get that. .......... Actually I'll come back later for that I don't have the cash for it right now. How much for PS4 Controllers?

GSE: (shows him the wall of options while checking out another customer) "Here's our selection starting at __."

"C": "Oh that's way too much what about your cheapest one? Like this __ controller?"

GSE: "That's one is for PS3 actually."

"C": "Oh okay. ...... (20 seconds later while the GSE is actually helping me trade in a game) I want this controller, can you get it for me? (walks up to counter) Do you guys have Kontrol Freaks?"

GSE: "Yes, they're right there and we have more over there on the wall."

"C": "Do you have any Black Ops 3 ones? All I see is stupid Overwatch ones."

GSE: "You can try checking over on that wall. I'm not sure which ones we have in stock but I can help look in a minute."

"C": (After receiving directions to the wall, comes back over with a pair.) "Do you have any in black or graphite?"

This was a very small snippet of many other nonsensical questions. And all this goes on and on and on and on. Other customers in the store are laughing to themselves and wondering how this "customer" made it this far in life being as rude and witless as he is.

When I asked the GSE how he could be so patient, all he said about the matter was "I'm just here to help."

I'm absolutely positive this guy asked 45 MORE questions before leaving the store without buying anything, but thankfully I was not around to witness it. And now, in the future, if I'm ever in contact with a rude and witless person/customer, I will remember this GSE.

You've inspired me to be a better man.

*Edit: I've edited out the name of the employee for...

Very annoying situation. An employee in training was assisting my son in trading in a few games the other employee who was suppose to be assisting the trainee failed to answer a couple questions, or even explain the process. My son was told he was going to be getting $11 back, and the trainee expressed that the funds can be added to a credit/debit card or a GameStop card. It was not explained but the supervising employee corrected him enough to say it has to be a Venmo card but not enough to explain enough that there's a difference in value if he takes it on the Venmo card.

My son was getting COD WW2 and the game was $9.28 +/-. When we looked at the Venmo app there was only $7.76 . I expressed "I thought you said you were transferring $11?"

The other employee decided to speak up and say "you took the cash value " in fact that makes sense. But it doesn't make sense if it isn't explained. It was not explained to the trainee, nor was it explained to the customer.

I asked if the amount can be reduced to the amount transferred because it wasn't explained? She said "No" I requested a manager in which she called, and explained a shorter version of the occurrence even placing the blame on the trainee.

Eric (trainee) wanted to right his wrong immediately, and was honorable enough to take matter into his own hands even though the blame was not on him, it was on the talked training of the employee who suppose to be assisting, then lost her voice until there was a conflict.

I would rate this experience NO STARS but, ERIC stepped up like a true leader and not only made it right, paid for the $9 game himself when the trainer, nor the manager on the phone wanted to take a $1.52 loss.

Eric is the true VIP in this matter, and is amazing at...

First let me say that I've been going to gamestop since they were EB Games. I have never been as flabbergasted as I was with the situation I'm about to detail. The shortened version is that Gamestop is running a sale. The sale is buy 2 get 1 free on a couple of different item categories. I had items included in the sale. The discount was not activating in the system. The employee basically said he had no power to override or adjust the prices. He goes and scans other items to make sure it's not my items, but all the items. We determined that the sale isn't working at all. He calls one manager Shantae who says she can't do anything to help. He calls the store manager Autumn and she says that gamestop is aware that the sale is broken. So if you know the sale is broken then take down the signs. I wasted an hour of my life for nothing. What really bothered me is that even the STORE MANAGER said she couldn't do anything to help. You're telling me the store manager can't click a few buttons to adjust the price to match the sale???? So I of course to stand on principle put everything back, and don't buy anything. I call corporate and the guy I spoke to was RUDE. He took all the information and said he would send it to be handled internally. He wouldn't let me speak to anyone else or his manager. He also said that it's not his department and would send it to the right department. He wouldn't give me the information to reach that department. He wouldn't give me anything kind of confirmation number or anyway to follow up. I work in customer service and this was textbook horrible customer service. And sadly it was on every level of the organization. I might never go to gamestop ever again and that's so sad...