Johnson Mertz — Local services in Duluth

I really want to use local businesses for as much as possible. I've purchased a washer, dryer, dishwasher, refrigerator, freezer, and probably more from this organization. I have a service agreement with Johnson and my experience was horrible. The repairman ("J") attempted to make me feel very stupid and ignorant (after all, what could I, an older woman, know?). I started asking around and have found that he has done this with other women--unless their husbands are present. (By the way, it took months and months for them to finally fix my machine which was under an extended warranty.)

SO, normally I wouldn't say anything bad about the company itself (it would just be directed at the repair end of the business), but I have called the company wanting to speak with the owner (Jeff Olsen/Olson?) and left at least five messages asking to be contacted, and I know that emails have been sent to him with the same message. After a month or so of non-communication, I feel compelled to write this review.

If he has had horrible family or health issues and hasn't been well enough to call me, then I will retract this. Otherwise, please spend your local dollars elsewhere, if possible. I'm so sorry to have to write a negative review of a...

Update 3/2/24: Sales team talks a big game but has no action. Product, (Bosch dishwasher) is junk. Warranty company could care less. My wife and I finally gave up trying to get any help. Sales dept passed us off to Johnson service (save yourself the hassle and never deal with them) and left it at that. Due to yet another breakdown on our dishwasher, I finally unintalled it and bought a new one from a big box store. Don't waste your time or money thinking this store will provide customer service. Buy your appliances somewhere else.

Original post: Customer service is horrible. They love to take your money but will not stand behind their product. We bought an extended warranty on our dishwasher and the repairman told us to run hot water in the sink before starting the dishwasher. Warranty response is around 6 weeks for repairs. I've pulled the dishwasher out and fixed it so many times that I've had to rebuild the mounting brackets. Sales dept here doesn't seem to care because they were...

After 23 years on our previous appliances it was time for a well needed upgrade. We chose Johnson Mertz because of previous purchases and their good reputation as a local business. We were doing a kitchen update and received excellent advice from Derek at the Superior location. He knew the products very well, explaining all the options and suggesting an appliance package that would work within our budget. We didn’t have to wait very long for the appliances to come in and they were delivered exactly on time, when they said they would be. The delivery people were outstanding and had our new appliances set in place in a very short time and hauled away the old stuff and were on their way . This is why it pays to buy from a local business that specializes in the appliances they sell. They know the products in the store, pricing is very fair and they take care...