Texturz Hair Studio,LLC — Local services in Duluth

I got my hair done here last Thursday before hanging out with some friends. I got a $65 silk press. This was my first time ever getting a silk press, I normally get my hair blown out at a Dominican salon. I was pretty open minded. I had an appointment with Michelle. I walk in and she was really sweet and seemed to be a pretty nice lady. The salon was super clean and I was excited to get my first silk press. After she was done with my hair I was happy and thought it looked good so i tipped $10. I got in the car and was playing with it in the mirror and noticed that my hair was a little puffy at the roots but I was like whatever. It was really close to closing time there so I was just gonna fix it later. I have natural 3c/4a hair so i know its hard to deal with sometimes. So I go have dinner with my friends then go home. I wrapped my hair and went to bed. The next morning I woke up and i looked like a dandelion. Literally I was freaking out because I did not know what to do. Michelle told me my hair would last a week. I woke up at 5am when I saw my hair. That was less than 24 hours! Barely over 10 hrs. I couldnt even wear it down so I pulled it in a ponytail then waited for them to open to call. I called and one of the girls explained Michelle wasnt there yet but that she would definately help me and fix my hair and i said ok. She proceeded to tell me she would have Michelle call me when she got in. I got a call a few hours later. I picked up and said "hello?" and she said "hi this is Michelle, your hair was not puffy last night it was laid". I said it was puffy at the roots a little bit and she said no it wasnt. She proceeded to tell me she didnt tell me my hair would last a week. She said it depends on your hair texture. I told her yes I get that but my hair didnt even last a day. She then told me it was because it was humid the night before. I have had this hair on my head 21 years and it has never been straightened and not lasted a day. I told her I was upset because I paid the money and she wasnt going to help me and she told me most people straighten their hair in between appointments. I said so i just paid $75 to straighten my own hair. And she said idk what you want me to do. I finally was over it and I said its fine, ill expect you are just not gonna help me. She then offered to restraighten my hair. At that point I said no because I didnt trust her anymore after all the attitude. Honestly I wasted $75. I straightened my own hair two days after and it has lasted me 6 days and its still straight with humidity and going to the gym. It was just a horrible experience and I will tell everyone I come in contact with because it was absolutely ridiculous she didnt want to fix it until I complained. Needless to say I will continue to go to the Dominican salons. Save your money and your peace of mind. Go...

If you care about your hair I encourage everyone to read this and NEVER go to this salon. I have never done a review on a salon before. I went to the owner, Michelle for a consultation and really wanted to love her and my experience but I am doing a big chop this month because of my experience about 4 months ago. I had about 8 months of new growth and was doing great on my hair journey. I discovered that Michelle “specialized” in PhytoSpecific relaxers and did ALL my due diligence that I could before making my decision to use her. I stated in my consult that I did NOT want bone straight hair and that I really just wanted to loosen the curl to manage my hair. She assured me she does not relax straight, its not healthy, bla, bla, bla.

She went to the back, pulled the box kit that I usually buy myself at Sephora and proceeded to prepare the relaxer. I noticed that she had an Index 2 strength. I usually use Index 1 because it’s not as strong but being that I thought she understood what I wanted I didn’t question it. I figured she would be washing it out quicker. While applying the relaxer she told me my hair was unevenly relaxed and she needed to pull it through my WHOLE HEAD. I’ve heard of stylists doing “corrective relaxing” before so I thought….she is a professional…she knows best. Mind you she never communicated that this would cost more and I didn’t find that out until it was time to pay making my already expensive $120.00 service turn into almost $200.00.

The worst and most disappointing part is that not only did I have to force her to wash the relaxer out after telling me I still had 7 minutes to sit, she had a young, all natural, obviously inexperienced shampoo girl wash me out. Drumroll….she only washed me 3 times!!!! By the time I was under the dryer I felt my scalp getting numb so I got concerned and told her I didn’t have time to completely dry, paid the sticker shock and left. My gut told me to go home and wash my hair immediately with neutralizing shampoo. Not only did I still see pink suds on the first wash but 3 MORE washes in addition to what they did in the salon!!!

I’ve tried to repair and baby my damaged, dry, shedding hair for months taking vitamins and everything I’ve researched online to no avail. I have come to the end of my road and now need to start over. I contemplated the whole time if I should go back up there and speak to her or just write this review. I decided to do this review because I don’t want anyone to work so hard for healthy hair and have it destroyed in 2 hours. This was the most heartbreaking hair experience for me so most importantly I hope Michelle sees this as well. I sincerely hope you get...

My first Appt was not horrible so I thought to work with the salon and stylists employed here. I almost never leave reviews, especially not bad reviews. I prefer to communicate, either requesting a new appointment to address the challenges or a refund. But this is my 6th salon and 8th stylist since relocating to the ATL area, with over $1500 spent on styles that are not even in the ballpark of what I’ve shown and agreed upon with each stylist. My second appt here arrives, and I talk thru my challenge areas, select a braid pattern, review the style I am looking for and she gets to work. Shampoo and Conditioner go well, and we move on to the braid pattern, which is not bad either. The install is where things go left. Not once during the install does the stylist communicate that there is a challenge with the hair or that the install may not turn out like I hoped. At the end of the install, she says there is something wrong with the hair and that it was not the length that is on the package. We look at the remaining hair and I pull at the install trying to lengthen it. Based on her stating that the hair was not 14 inches (hair is FemAfri) and me having a challenge trying to shape the hair, I initially agreed that it was maybe a bad batch of hair. I paid and left. Then, I had dinner with family on Easter Sunday and we talked about the hair and install and she took a closer look. She asked why did I have some of the hair installed like it was loose, instead of using the pre-looped end. That was when I realized that the stylist chose to modify the install without consulting me. I completely understand that there can be miscommunication or misunderstanding. But to randomly install some of the hair by the pre-looped end and some as if it was loose crochet is intentional. There was no way to achieve my desired style with how the stylist completed the install. I followed up with the salon via voicemail 7 days after the install (today) due to the holiday weekend and the store being closed on Mondays. The owner left a message saying there are no refunds as a policy and did not offer to correct the install. For some reason, all money doesn’t spend the same; the service level should not vary based on the customer. If you (the stylist) realize that the desired style will not be achieved or if you are having a problem with the pre-looped hair, communicate that. I fully realize that there are some customers that perceive their time and money are well spent at this salon. I am not one of them. Also, FemAfric is a wonderful hair brand which I highly recommend. It is a little pricey, but the quality and customer service...