Great Clips — Local services in Dumont

To be blunt: Mario is a terrible barber, was not careful with my hair, and I was not only treated very rudely but also felt pressured to give tip for bad service.

Now for those interested in the details: I walked in there for a haircut on March 30th, and there was only one person in there, sitting in a chair on his phone, as I stood there waiting. When he finally got up, after I had said, “Hello” a few times, looking like a lazy high school student reluctantly getting out of their chair because they got called to the principal's office.

The person who cut my hair, Mario (and yes, I will say his name because I don't want someone to have the same experience with me, and to request another barber), was very aggressive with my hair. He first started by saying "you want what you got last time?" (from their online database which shows what I got last time). I said, "no, instead of a 2 on the sides, let me get a 3."

When he took the electric hair clippers, Mario did not care to take his time or to be careful; he proceeded to take quick, fast, and reckless swipes at my hair, and even pushing into the side of my head. He was not gentle, careful, or mindful of my comfort. I did not feel safe with him having those tools near my head. I was clearly in discomfort. My friend, when he first saw my haircut, even said to me, verbatim, "Wow what kind of barber cut your hair? One in kindergarten?"

Here's what got me the most: paying for my haircut. It is in my good moral conscience to at least PAY the $16 charge for the haircut, even if I don't like it. And although I do tip as often as I can, I believe that I shouldn't even have to tip because of how atrocious of a job he did. Yet, when he gives me the receipt to sign, he says blatantly, "TIP FOR MARIO HERE," and points at the line, staring me down.

Excuse me?! Are you pressuring me, the customer who is unsatisfied with your work, to tip you, the barber who is responsible for not only my haircut but also responsible for the attitude you have just given me???

ARE YOU ARE PRESSURING ME TO TIP YOU?!?! AND YOU ARE EXPECTING A GENEROUS TIP?!?!

Yet my good moral sense tells me, "Let me tip him, but let my tip REFLECT how bad of a job you did." $2 out of $16 is a 12.5% tip. Yes, I understand you may not be in the best financial situation, but if you aren't in a good financial situation, wouldn't you want to work REALLY well at your job? So that maybe you would get HIGHER tips and RETURNING customers???

He stood there. Watching me write the tip. And under his breath, I heard him scoff at me, murmuring "Two dollars..." and walked away BACK to where he was sitting and didn't say anything as I walked out the door. He just LEFT.

I'm not expecting to be treated like royalty, especially at a chain barber shop/hair salon. I’m only paying $16 for a haircut, not $50. But ANY business should not hire anyone with this type of attitude. A negative mindset, poor and sloppy work ethics, and no sense of growth is unacceptable in any workplace, whether employees interact with the general public or behind closed doors.

I regret not talking back to him before signing my receipt. I regret giving a $2 tip. And If I could go back in time, I would've talked back to him, tell him how bad of a job he did, and EXPLAIN to him why he did a bad job, and cross out my tip to him. I still would've paid the $16, because I'm not looking to cheat a legitimate business out of their money.

I was hoping that he, as an adult, would understand that self improvement is how you fix mistakes, and that you need to take ownership of your mistakes. Clearly, either Mario needs to STRONGLY rethink how he carries himself in the workplace, or Great Clips of Dumont needs to reconsider his...

The staff is usually friendly and make time to make sure you are checked in as soon as you come into the store. I prefer to check in online and think it is great that is available. The price is fair and once a year or so they offer gift cards that bring the cost of a haircut down to $9.99. The quality of the haircut varies with the stylist, but I usually find one or two who do a good job and make sure to go back to them. That is, until this last time. I came for a haircut with two of my kids. The regular stylist I go to had just taken another customer, so I let the next two available stylists take my kids, while I kept an eye on them. I waited until they were both done before I had my hair cut. The stylist had done a good job on my son, so I figured it would be fine. Things started out okay: I explained what I wanted and she trimmed the sides and back without a problem. When it came time th trim the top with a scissors, she asked me how long to leave it and once we agreed to a length, got to work. After a few minutes, it seemed like she kept going over the same areas, so I stopped her and realized she had cut my hair way too short and unevenly. She was apologetic, saying that she was sorry I was unhappy with the haircut. I will be avoiding that stylist in the future. I haven't yet decided if I will be looking for a new...

I brought my nine-year-old son there for a haircut. I showed the Hairstylist a photo of a basic child haircut. She glanced at the photo and rudely shooed me away, saying I know I know I know what to do you don’t have to show me photo. I’m a professional... Before I could stop her, she attempted to give him a skin fade and removed all of the hair from the side of his head. I had no choice, but to let her continue or remove all of the hair on his head. She continued to attempt a fade. She clearly had no idea what she was doing. The fade is crooked and uneven all around his head. He looks like an eraser head. I was so disgusted when I left. I want to throw up every time I look at his head. It’s going to be two months before I can get a Qualified hairstylist to fix it. I can’t believe I paid $25 and I was pressured for a $5 dollar tip. I will never ever go there for anything ever again. I wish I didn’t pay and just walked out, but that wouldn’t have helped because we’re still stuck with that...