Public Storage — Local services in Duncanville

DO NOT USE THIS COMPANY!! I was sold a unit to store a truck, truck didn't fit,( obviously, plus unit was in violation of their own rental agreement) I got locked in, keypad locked when I tried to use it. No number posted for emergencies, alarm system is fake, I called Dallas police bc it was going off,( making a loud sound) they had no alert for the property, so that means it's not connected and the noise is for show. I climbed the fence to get out, paid uber 25$ for waiting. 1month no one called me back on this!! The truck is sticking out, no one called me back. I am in another state, I need to know what is going on with my truck. Finally I get ahold of someone they passed me to their District manager which took another 2 weeks to get ahold of. I came and removed the truck, the property manager takes it upon herself to vacate the unit. I had a truck and trailer loaded with belongings ready for storage only to find out, I no longer have the unit and was charged for the unit as well. The pm didn't talk to me, I didn't say anything about not needing the unit. Now it's been 22 days and I still do not have my refund for what they charged. And still no call back. The District manager is a JOKE! THE CUSTOMER SERVICE is RUDE and can not assist in resolving any of these issues. They say someone will call you back amd no one ever dose. No acknowledgement no resolution no compensation no nothing. Take what they want, do what they want. Now I'm speaking to a lawyer because resolving this with them has been my part time job,not to mention being injured after climbing the fence with barb wire when locked in. This has been a nightmare of an experience in an already stressful time. DO BETTER PUBLIC...

I'm leaving this review in great disappointment because the lack of accountability and concern in regards of people who pay to store their assets without having to pay extra for vandalism, tampering and theft. This would be a non-issue as I stated earlier if there was some accountability My commercial work vehicle was not only vandalized once but twice in the same week in which the second time they attempted to just steal the entire truck. I have been trying to get in contact with the administration to resolve the issue, but they are not cooperative and I am absolutely sure that they are perfectly aware of the vandalism that has taken place on their premises. It was not only my vehicle, but it was multiple vehicle that were vandalized. When the police arrived to do a small investigation he informed me that there has been vandalism on the rise in that particular storage. He was particularly suprised that there were no visible cameras on site. You would think common courtesy from the company would be to inform paying customers of this recent activity,but a thing such as common courtesy does not exist these days. I am providing photo evidence to substantiate my claim. 🛑it only let me attach 2 pictures, but I have MANY more evidence of my claim. Not just of my vehicle, but of others that were vandalized as well.

PLEASE LOOK AT THE PICTURES, AND FIND ANOTHER PLACE TO STORAGE YOUR VERY IMPORTANT...

I have been on auto payment for a year and never missed a payment. Went to my storage unit and could not get in. It stated I did not have access. I went to the office and they showed I had access and instructed me to enter in my code this time and to delete the app and reinstall. I did that and it still did not work. Stephanie was working that day and we ran into a lot of problems with my gate code but she was super helpful with trying to fix the situation and even gave me a temporary code making sure it worked while I was there and when she left for the day. Because it took me a long time to gain access I was not able to make it back in time to finish moving my stuff into the storage unit. I had to keep the u hall truck the next day and pay an additional crew to unload it. I have never had these kind of problems with Public storage and I pay on time with no problem. I'm still waiting to hear from someone because I was very unhappy with having to pay additional money when these issues were do to the system. I called customer services they transferred me all over the world. That's why I was so appreciative of Stephanie. She tried her best to insure I did not run into any problems and she even gave me her personal cell incase my temporary gate code did not work. I appreciate people like that, especially on the day...