Extra Space Storage — Local services in Dundee Township

A year ago we signed up for our unit. First, the manager told my boyfriend that HE NEEDED to buy LifeStorage's renter's insurance package even though he told her that we had renter's insurance and could provide a declarations page. So I had to go in there, change the whole policy into my name (ridiculous) and get their insurance cancelled - waste of my time. Then about 6 months ago the price on our unit goes up and they say they don't have a contract in my name. But it's been like this for the past 6 months. Then around 10 months they call and say there's a problem with the credit card on file because the contract is in my name, but the credit card has my boyfriend's name. Buuuut the payment has been going through no problem for almost a year now. Some people at this location HAVE NO IDEA what they are doing. The only reason I gave 3 stars is because of Linda - who is always fixing OTHER peoples mistakes. She is always nice and always remembers us. She figures out the situation and doesn't tell us wrong information. We cancelled our unit this month. I don't know about other LifeStorage's, but everyone at this location, except Linda, doesn't know what...

I'll preface my comment with the fact that I'm not always completely moved to stop and write a review, but I just couldn't Not give this place kudos. Having used a variety of storage facilities over the course of several years and in several locations, the Life Storage on Randall Rd is by far the best I've encountered! Betty is amazing! She is knowledgeable, pleasant, friendly, beyond helpful - just wonderful! I am not always the easiest person to deal with and when it comes to handling logistics or an abundance of personal belongings, my irritation makes me even less so. However, Betty made the whole experience a breeze! The facility is top-notch, super clean and competatively-rated. I'm so pleased with my service and would all my encounters be taken care of so smoothly and interactions be so enjoyable, it would make a vast difference. Like the difference Betty has made with my experience at Life Storage. If you're ever in need of a good spot to park your belongings and the area is convenient for you, really don't bother going elsewhere. This place is it....

The Greatest of Humbleness you haven’t been able to find in over 3yrs; Call or Visit just to prove to your ears or eyes it’s true and real. The more we can help the more it’s payed forward to help Continuing to make and keep this place growing nicely; like it has shown to us. “(Can’t say haven’t noticed traveling either way in Grand)” Life Storage has been looking better and more secure each quarter.

I want to say thank you to Sir “Knight” Chris for being a man of his word, “not price” Honestly Chris has gone above and beyond more than 100% best of his abilities for the company.

A time To store, A time To move; is not A time of shine: With Life Storage that time of shine is all around you don’t even remember you; “moved your stuff into Life Storage, while moving it all out TWICE”. Yet your still seen continuously coming back 2yrs later hanging out on Goundhogs Day. Need or want a new fresh start at life store with...