Vyve Broadband — Local services in Durant

Where do I begin? Vyve became available to us out on the Peninsula back in 2020. Man I was so happy & grateful. Yep, there were issues and with cable TV it was very expensive. I once requested them to come and help me get internet to my shop. The guy showed up, told me it would be very expensive to do that and suggested I get me a ditch witch and run a CAT 5 cable myself and then left (yep, that really happened.) I finally dropped the cable TV because it was priced so outrageous and went to internet streaming but starting back around Jan of this year it's just became awful. I bet I've text "OUTAGE" close to 100 times. "REFRESH", manual reboots, & "CHAT" got old real fast but what else were we supposed to do? Their tech support via phone or chat is frustrating. We shouldn't have to reboot our modem or lose service several times every day. Through all of this it became obvious to me they didn't care as long as the bill was getting paid. I finally started requesting a tech. 4 visit in June. A couple of the Techs did a thorough troubleshooting job and 2 of them told me the issue was in the line. Maintenance people were sent out to fix the issue in the line but they obviously didn't do much but sit in their air conditioned trucks and check their Facebook status or something? They weren't fixing my problem that's for sure. Finally someone came out and it appears they may have it fixed but this went on WAY TOO LONG and it's only been a few days - I'm about 4 days without an issue other than the storm last night and they fixed that issue quick. Good for them (finally.) Ok, here's the kicker - Was checking my bill and they just increased my speed from 200 MB to 300 MB and of course they increased my bill. This was done without my knowledge or approval. I tried to chat but they told me to call billing directly. I did call and it took talking to 2 different billing folks to try and get this worked out. I really had a hard time understanding one of them and I'm not sure if they were even listening to what I was trying to say. Shady shady shady! Let me cut to the chase. They're charging too much for their service (Modem rentals, 2.5% cc fees, line maintenance fees.) I once asked if I could switch modems just trying to solve the issues and they wanted to charge me $19.99 to swap out a modem that I'm renting! All I was trying to do was make their internet work. Look, these guys don't care if your internet works or not. They want your money and now Verizon and other companies may be able to provide you with quality internet that is more reliable and cost less. Do your homework and see if you can access another internet provider in the area. The internet game is changing quickly out here on the Peninsula and Vyve may not be our...

Vyve is ok. They are decent internet service. We have had issues since the start. When we first signed up, we had to cancel because the internet would be kicked off of all our devices. They said they couldn't figure out why. When we tried again, they waived the fee to install and everything was fine after that. Recently we moved. We needed to have vyve come and run a line and set us up for the new house. The tech that came out kept saying he couldn't find the wires. They were there. My husband had to come home from work and show him. Because this tech was trying to upcharge. Saying he could drill through the external wall or doing something more simple. Drilling would have been around $300 something. He didn't like the more simple option which was drop line down. Which he didn't have to do because it was already there. It's pretty sad that my husband had to come home and show him. Then we notice our bill goes up and we have a transfer fee charge. Which we think is ridiculous. You'll install new customers for free but not your existing customers when they move. Especially when the internet line is still laying in the backyard and alley way just open. No one ever came back to cover it. It's been since June. It's now August. We will be switching to dobson. Not only do they have fiber. They are cheaper and much more professional than vyve has ever been.

Edit Sep 1st: I thought i added this to the review beforee. But I didn't. I'd also like to add, Ruby is a very rude customer service person for vyve. She laughed at the situation. She kept saying "hmmmm" in a crappy tone. She was the least helpful person. I tried to speak with a supervisor. She said one wasn't available and would get back to be in 24hrs. No call or anything for a week. My husband had to call a week or two later. There was no request to speak with a supervisor. She never did it. It is Sep 1st and line outside is STILL laying there. Our neighbor got so tired of it being in their way, to mow, they threw part of it into the weeds and overgrown area. So everyone will have to come mark lines again. Because the neighbor also threw away the flags that were in the way of them mowing. They mow the alley between us. Our dog has tried to pick it up multiple times. We never leave her unattended. But this isn't something that we should have to worry about. I had it at 3 stars. I...

I have been a Vyve customer for a couple of years. I live in a rural area in Kansas so internet offerings for our community have previously been limited. This type of situation lends itself to a take what you get and don’t throw a fit culture. So, enter Vyve as an option for internet. I have splotchy service at best most of the time. The 5G option has never worked. Yes, I have had service technicians come to determine what was wrong, but no solution. The straw that has finally broken the camel’s back is this current issue. My modem has decided that only one device can access the Internet at a time. If I try to use multiple devices, it shuts down. Easy fix is to replace the modem, according to a Vyve representative that I spoke with. A technician can hand deliver a new one to me but it will be a couple of days and I will have to take time off of work because there isn’t a specific time that can be given. However, the Vyve Representative tells me, I can go to a local store and exchange it myself. Mind you, local means 25 miles away. The hours are M-F until 5:30 p.m. This is a good solution, right? As a victim of Murphy’s Law far too many times, I call Vyve before I travel 50 miles round trip to do this exchange. Note: Vyve customers cannot call local offices, there is not a direct line. The Vyve representative assured me the office was open and I will have no trouble exchanging the modem. I proceed to the route. Guess what? I get there, they have changed their hours to only 3 days a week- of which none are Monday!! Livid at this point, I call Vyves call center again, and they are sorry but I guess it just sucks to be me. Darn the luck, if the previous representative would have looked at an internal alert on their super secret bat phone, they could have told me that before I traveled 50 miles….. now I’m right back where I started but out money and time. The only thing Vyve will offer me is “sorry” -...