Hendrick Acura Southpoint — Local services in Durham

Kareem was such a joy to work with and I had a fantastic buying experience with him at Acura of Southpoint. He was patient in answering all my questions, had such great attention to detail, and really helped make the moment special. I really loved the red ribbon touch and photo ops. Thank you Kareem! Adham was excellent in helping to get me the deal that I wanted for the vehicle that I wanted and helped me tremendously during the contractual process. He pulled all the stops to see to it that I went home with the car of my dreams for the best value and I appreciated all of his extra effort. Thanks so much Adham! Overall, I would highly recommend Acura of Southpoint to family and friends.

UPDATED REVIEW 40 days after purchase: I am disappointed that I have been faced with a number of administrative challenges since having purchased my vehicle.

First of all, I had a number of difficulties with reflecting as enrolled in the Acura EV app, an issue that was not resolved until after repeat calls to the dealer only to be directed to Acura Corporate Office.

Second, I did a One-Pay Lease option and so while I recognize that it is something dealers are not very familiar with executing on a regular basis, I was asked by the dealership to sign a total of 3 lease agreements (the first when I bought the car and 2 additional versions) due to errors on the first two that caused it to be rejected by Acura. After signing the accepted lease agreement, I have made repeat requests to the dealership to be sent a copy of the accepted lease agreement for my records and I still have yet to be sent anything via email or in the mail (I have requested it on 3 separate occasions with Adham M, the Financial Representative at the dealership.

Third, because I had a custom/personalized license plate on my trade in vehicle, my tag was transferred and I was told that my registration would be coming in the mail. I am unable to get the home charger installation credit from Duke Energy (over $1,100) because I have to show proof of vehicle registration but my new registration still has yet to arrive. I was advised by Adham that it should have come no more than 3 weeks after the purchase on March 10th (I am writing this on April 20th). I inquired about my registration twice, the second time of which was this past Friday, April 18th Adham stated that he would give me a call back by 1pm with an update and would also send a copy of the lease agreement that I still had not yet receive. Neither of these things have happened.

The same evening I bought the car after signing the dotted line, and while my rep Kareem sat in the passenger seat and helped me get onboarded with OnStar, Kareem asked me to go to Google to leave a review right then and there for the dealership if I didn't mind (which is the review that you see above) but in hindsight I should have declined to leave it so soon after purchase in case I ran into any difficulties of any sort after the fact. I have chosen to escalate the aforementioned issues but felt it necessary to update my review now that I have had this experience with the dealership and still have...

May 2025 I got a service alert for my car and was able to get it in within two days of calling. Jamie was my service advisor and he checked me in efficiently, told me how long it would take, etc. To my surprise, my car was ready probably a half hour earlier than I was expecting. Great service, as usual.

November 2024: Once again Hendrick Acura came to my rescue! Had some warning messages come on and was in a panic, but they reassured me that it was still safe to drive and then arranged for me to bring in the car and get a loaner at their first availability. It gives me great peace of mind to know that they will always give such great service! Thanks!

Went in for routine service and more extensive issues were found. They were able to arrange a loaner car and get the work done that day which was so helpful to me! Really appreciated it.

Google won't let me do a new review but I would like to add to this one. I had a tire that I had just filled with air and four days later it was low again. Not trusting local tire shops that try to sell me new tires when they aren't needed, I called Hendrick Acura and was told to bring the car in that day. When I arrived Clint Harrison took care of everything. I did have to wait a while before getting the news that there was a nail in the tire, but once I was told, it wasn't long at all before it was fixed, the car washed, and I was on my way. It is so great to have a place that I can trust! Clint and the staff gave excellent service!

And now a Nov. 2021 addition to this review. I thought I was going to have to use a loaner car from Thursday through Monday but the part came in early and it was ready Friday afternoon. Just as I got home a strange sound was coming from the dashboard....which is NOT where they had worked. I called Scott Price and he said I could bring it right back in...even though it was getting late in the afternoon. I was leaving on Saturday to go out of town and I wanted to be sure it was safe to drive. As soon as I got there, the tech jumped in the car, started taking it apart and found what he thought was making the noise. He then took it into the shop for a few minutes, found another part that was showing some wear and asked if I wanted that fixed at this point in time. I set up an appointment to have that done, they reassured me it was safe to drive out of town and I was on my way. This was my first trip out of town since the beginning of covid, so I was stressed anyway and it was SUCH a relief to hear the car would not malfunction and leave me stranded. I can't thank them enough for their care!

9-19-2024 Once again Hendrick Acura took great care of my car and gave me a loaner car. I was worried as I was leaving town the next day and they said not to worry about it, I could pick up my car and return the loaner when I got back after the weekend. That was a great relief to me! I really appreciate...

As a returning customer, my recent experience purchasing a certified pre-owned vehicle from Hendrick's Acura left me with mixed feelings. In 2020, I had the pleasure of purchasing an Acura from this dealership, and the premium service I received then solidified my trust in their brand. With that positive experience in mind, I eagerly returned to Hendrick's when I decided to purchase another vehicle, confident that I would once again receive exceptional service. The process of buying the car was smooth, and I drove away feeling satisfied with my purchase. However, a few days later, I discovered that the wireless car charger—a feature I was looking forward to using—was not functioning. Understanding that minor issues can arise, I promptly booked an appointment with the service department to have it checked out. Initially, I was pleased with the response from my technician, who sent me a video recording confirming that the wireless charger was indeed defective and assured me that it would be replaced. This level of communication and transparency was exactly what I had come to expect from Hendrick's. But my satisfaction quickly turned to disappointment when I received a call from Betty in the service department, who informed me that since the vehicle had been tested prior to sale and no issues were found at that time, I would be responsible for the cost of replacing the charger. This news came just two days after I had handed over a check for more than $44,000, a significant investment that I had trusted Hendrick's to honor with their commitment to quality and customer care. Betty went on to explain that the malfunction could be related to the fact that I had a new Apple phone, which they claimed was a known issue. While I understand the technical complexities that might cause such a problem, I felt this was a missed opportunity for Hendrick's to demonstrate their dedication to customer satisfaction. I expressed my concerns, explaining that I was unaware of this potential issue at the time of purchase and that I would greatly appreciate the dealership replacing the charger as a courtesy, especially as a second-time customer. A gesture like this would have reassured me that Hendrick's values its loyal customers and is willing to go the extra mile to ensure their peace of mind. Unfortunately, the dealership's refusal to cover the cost left me questioning the loyalty and customer-centric approach I had previously experienced with Hendrick's. While I still appreciate the quality of the vehicle and understand the technical reasons behind the charger’s malfunction, this incident has certainly dampened the overall satisfaction of my purchase. In the end, this experience served as a reminder that even established relationships can falter over small, yet significant, moments. It was a chance for Hendrick's to reinforce the trust I had placed in them—a chance that,...