Nordstrom — Local services in Durham

My boyfriend and I had bought several items of clothes and after finding out one of the fabrics in a shirt we had bought caused us both to break out in red hives like spots and be uncomfortable we decided to return the others like it that we had not worn. While talking to one person about the wanting of a return she had grabbed our clothes after being asked not to just toss around the clothes so the tags were not lost as we were matching the tags to the items she just grabbed them anyway and walked off to another counter, apparently losing or getting rid of the tag, and disappeared never to be seen again. Another associate then started to process the returns and even with a receipt and the tags for other items wanted to claim the clothes were not even bought at the store and began to be very rude immediately. After a complaint was made about how the other associate had just yanked up the clothes previously they then began to state that there was no way whatsoever that they could or would attempt to look at the account purchase history that would show the proof of purchase and when we complained about his attitude another associate chimmed in and began to berate us for reasonably expressing our concerns of the situation and when defending ourselves the person who claimed to be the active manager began to become more aggressive and had then refused to even finish the transaction any further and the lady, who then decided to whip a badge out claiming to be with lost prevention, began to just shout to get out of the store just started grabbing our items, shoving them in our bags and the two pretty much just threw them at my boyfriend and proceeded to force him out of the store while the “active manager” began to make threats of how he gets off at 10 and will be in the parking lot then and he would show us what’s what while calling him a slur towards gays and then proceeded to body check my boyfriend forcing him to the ground as he was being forced out backwards. Whoever this “active manager” was needs to not be in his position, let alone in a store like this. If he treated us like this on the sales floor, as customers, then it makes me wonder how he and this lost prevention person could be treating the employees behind closed doors. The store itself is a great store, all the other associates we’ve interacted with previously have been wonderful and it’s much closer to home than the other in Charlotte but after this I don’t believe my boyfriend and I will be returning to this location any longer as, especially while this member of management is still there, we don’t feel we would be safe shopping...

During the shooting on Black Friday, I was trying on a pair of sneakers when it happened. People came running in and screaming "active shooter". The salesman with me and everyone working there ran for their lives, leaving customers to make split second decisions on their own. My friend (also a college student) grabbed my arm and we bolted for the exit. How unprofessional since I read on Twitter that mall Chick Fil A employees helped guide their customers through the chaos and hide them. I left behind my bag, phone, wallet and the shoes I had on when I left my dorm for the mall. We run like crazy away from the mall and see a Hilton and make the decision to go in and book a hotel room because we didn’t have the phone with us to get a Uber. Good thing my friend had her credit card in her pocket. Scariest thirty minutes of our lives, and the first shooting experience I ever had. We go back to the mall the next day (staying at the hotel overnight with almost nothing, too scared to leave our room) to collect my stuff and return the shoes. This terrible employee working at curbside pick up wouldn’t accept the return and forced me to buy them. To make matters worse she showed no senses of politeness and was rude in every single way. I frequently shop at Nordstrom because of the great products, customer service and shopping experience. This Nordstrom is a far outlier. UPDATE: after receiving the reply, I emailed the address provided and received a vague apology message filled with empty promises— they said: “ I will be sending your feedback to our teams for exposure and review.” and I have no confidence they did anything with it, since I received no reply when asking for specifics and follow-up. Shockingly bad customer service for an “upscale” store. There are no other Nordstrom’s near Duke University but due to this, I am pleased and open to shop anywhere else for gifts and college supplies in the future. Thought other customers deserved to know about this experience so that they can make more educated and informed...

The Nordstrom experience has really gone downhill. I went to get some shirts altered which I had ordered online. I used to shop at Nordstrom more but hadn't recently much and had a bunch of alterations credits built up. Their system for these credits is confusing so I asked the clerk how it works. The store clerk told me I had to pay with my card, then get reimbursed as a deduction from my bill. However this wasn't true. They don't just deduct the "alterations credit" from your bill. Apparently you pay with your card, then pay your Nordstrom card bill with cash, then get "reimbursed" after the fact with store credit "notes". As clear as mud. Well, notes is what I already had at the time. And I had plenty - $180 worth sitting on my account, more than enough to pay for the alterations. But the clerk didn't give me a heads up that I already had them so I didn't learn this until paying my credit card bill with cash. Now I have even more stupid notes at a store I don't feel like shopping at after this bad experience. When I asked the woman about how the points worked she could have at least looked to see if I had current "notes" from previous alterations on the account, which I did, and lots of them. So I got misled and wasted $160. Which leads to another point. The alterations were wildly overpriced. It was $160 to take up the sleeves on 5 shirts by 1/2 inch or so. That's 10 seams at $16 for each 6-inch seam. Crazy. Nordstrom used to be all about service. They charged crazy prices, but had crazy good service so it was worth it. Now the service has gone downhill, their "benefits" systems are confusing and no longer worth it. In the future I'll take my business elsewhere. There's plenty of more reasonably priced retailers wo won't mislead me with confusing systems and store clerks who are...