Triangle Pharmacy/Ace Hdw — Local services in Durham

Pharmacy counter: I like to impersonally get my meds quickly, efficiently, and as a convenient thing I HAVE to do periodically, as possible. I already hate having to get meds and this pharmacy has been a headache to deal with, as their service is very southern in 'we will smile and chat, but not actually do what you need us to do then commit transgressions on you by implying it was your fault and ignoring you at the counter until you interject' instead of making it a seamless and friendly process. I want it as painless as possible and this has been the most consistently unpleasant experience I've had to date with a pharmacy. I prefer Harris Teeter and others much more over what I've experienced here. Overly friendly and consistently produces something incorrect for my refills. I only use this pharmacy because it is the most convenient location. I really wanted to love them because they are local, family-owned, and the main store members are usually very kind and extremely knowledgeable. But the quality of service at Ace Triangle Pharmacy has been atrocious. They consistently make it the customer's concern to keep tabs on when to refill and how much to refill (1 vs 3 months)-- even though the patient has requested a specific amount AND gone through loops to ensure automatic refills-- how to stagger medication refills and deliver the medical card to them before refilling as a new client-- even though the doctor/insurance has sent the information, the refills have been consistently submitted as 3 month requests, and the patient has communicated (much much much more than I'd want) on how and when I'd prefer refills. It has been my worst pharmacy experience, and I only write this after being burnt more than 3 times here. I had hoped it'd get better but it's only gotten worse. In the plainest sense, I simply cannot trust this pharmacy and will go through the extended drive and work to find another pharmacy, which makes me really sad. Please beware, if you plan to use this pharmacy. The only benefits I see from this location are that they seem to use higher quality generic meds and you can text directly with the pharmacy, which I would gladly gladly trade for more consistent quality of...

They are very unprofessional at the hardware counter. DO NOT BRING ANY A STIHL PRODUCTS HERE TO BE REPAIRED. I let them know ahead of time I have a Masonry business and these saws are very important for my business. Luckily I have 3 total but left two there to be repaired. After the long time of both of them being there only one was fixed. Took almost a month to fix my saw and never once called to communicate with me. I had to drive there and call several times to get an answer about my property. BROUGHT my item here to get fixed in mid September 2023. Didn’t get it back until October 2 2023 after constant calls to them. Had to return the saw on October 5 because it would not stay on even after they told me they ran it for 15 minutes straight. Constant lied to about parts being delayed and they would call me back. Several Occasions I called and went to the store and they would say parts came that day or was coming that day. I will NEVER RECOMMEND NOR SHOP THIS DAMN STORE ever AGAIN. SO unprofessional! Unfortunately I called corporate and because this is a franchise store it’s really nothing they can do. I hope the owner of this store see this and know exactly how I feel and how they made me feel as a customer. I’ve never experienced anything like this at a store and didn’t felt welcome...

I typically enjoy coming to this store. I love the local feel and how everyone is so friendly, welcoming, and helpful....MOST OF THE TIME. Today had a bit of an exception. First, the good. Jaelyn is ahhhhhh-mazing! She sought me out and asked how she could help me. She was fantastic at getting me right to the location and item that I was looking for. Her kindness and efforts were appreciated. NOW, the bad. Elizabeth at checkout was borderline rude and unconcerned. She tried to overcharge me for an item, acted as though I was lying when I tried to correct her, and moreover, acted bothered when I asked for a bag. A BAG? I'm bothering you asking for a bag? At a store? And I have 4 items? Her overall countenance was negative. I cannot say it enough...Miss Jaelyn was wonderful and gave great customer service. Actually, the other employees in the store seemed friendly and ready to help had I needed it. Elizabeth, on the other hand, was not customer friendly in the least. As a consumer, I remember the moments that reflect good customer service and bad. Unfortunately, I experienced both in the same store. I hope if I visit again, the checkout process is more pleasant and equal to the service I receive...