Chick-fil-A — Restaurant in Durham

This was my first visit to this Chick-fil-A, so I decided to eat in. I wanted to sit near the window to enjoy the view, unfortunately I was not able to enjoy the view or my food. There was a group of 3 young people in the booth behind me, well actually they had their stuff there, but they were standing around the booth and over my shoulder. After a few minutes listening to the young lady who was on her cell phone I was able to determine everything going on in her life and with her car. The two young men were talking loud, laughing, standing in the way (one of them almost ran into me twice), and talking to the Chick-fil-A staff. One of them actually stepped behind the counter when he was talking to one of the workers. It was at that time I realized that these were employees who were not on the clock (their uniform shirt was in the booth). They were in the first booth, I was in the second, another couple was in the third, and the last booth had another employee sitting in it, with his kids. They began to talk (yell) to that employee in the fourth booth over my head. I got up and expressed my concern to a manager (John White's name is on my receipt ). I asked for a to go bag because their behavior was very rude and disturbing to me, seeing as though they were employees. He thanked me for letting him know and said he would talk to them. After I bagged my food, I became even more upset, because I had spent $7.62 to dine in, only to be disturbed not by other patrons, but by Chick-fil-A staff who was not on duty yet. I even expressed that to another manager, and he replied I'm sorry. The first manager waited until "I LEFT THE STORE" to sit in the booth and talk to those young people. It was okay that I left, but in an effort not to, I guess "EMBARASS THEM", he waited until I left to speak to them. They are quick to reply that "It was our pleasure serving you", but unfortunately they didn't ensure that my dining experience...

I had one of the most disappointing experiences I’ve ever had at a Chick-fil-A this morning — a place that typically prides itself on exceptional service.

I went through the drive-thru for a quick breakfast and ordered a sausage burrito. Ordering was fast, service was prompt, no complaints there. But when I got to my office and opened my food, I discovered they had given me a chicken burrito instead. Honest mistake — these things happen, especially during a busy breakfast rush.

So I drove all the way back to the restaurant, expecting the level of professionalism Chick-fil-A is known for. The breakfast rush was over, the lobby nearly empty. Still, I had to flag down the manager myself, as she made zero effort to acknowledge my presence at the counter. I politely explained the mix-up. She responded with a flat “OK” and told the kitchen to make me a sausage burrito. No apology, no eye contact, nothing. Just dismissed me with a wave — like I was an inconvenience, not a paying customer.

I continued to wait. In the time I stood there, the manager took and handed out two separate orders to other customers without once checking back in or even glancing my way. Finally, another employee had to follow up with the kitchen to get my burrito. That employee, thankfully, apologized for the delay — the only person who acknowledged the poor service I had received.

But the manager? No apology. No accountability. No professionalism. Just a dismissive attitude that’s frankly unacceptable anywhere, but especially at Chick-fil-A, a brand that has built its reputation on friendliness, courtesy, and customer care.

I rarely write reviews, and I’ve had plenty of grace for honest mistakes. But poor service is a choice, and today that manager made it very clear that customers who come in with an issue aren’t worth her...

Not Up to CFA Standards! This is the WORST CFA property we have ever visited. Not only was the service unexplainably S_L_O_W but the counter workers did not even care if people were made to wait forever...Neither did the Manager.. Man behind me asked Manager to come speak to us..he said We had two call outs tonight (what does that mean?? catering pick up orders??) and we're doing the best we can You'll just have to be patient...and Walked Away!! from a lobby full of 10 customers waiting to place orders w One cashier. One person walking slowly around looked to be stocking oblivious to the chaos around him. Another patron (not the Manager) asked him if he could help the cashier.... he mumbled some reply..not audible..? No one on this property smiled or said My Pleasure or I am sorry for ur wait, Have a nice evening..Thank you for your patience..nothing..no pleasantries ..no customer interaction that CFA is KNOWN for. Whoever Runs this property obviously has lack standards so no one feels compelled to give adequate customer service. Had to turn around to go back to the counter to get the sauce I asked for w my sandwich, that was not in my bag, the same manager paused to look up my order and curtly told me I had not ordered it...which I DID!? THEN when I discovered there were No Ketchup packets OR straws available, I had to turn right around and ask the counter worker for that too!? AND my husband's reg CFA sandwich was HALF the size of one we usually get at home...? how does that even happen? at CFA??? Such disorganized inefficient poor customer service. I will never darken...