Prime Time Bowl & Grill — Local services in Dyersburg

Zero stars. Horrible experience that made me and all my guests uncomfortable. We had my daughter's birthday party there last year in the public area. This year we decided to rent the VIP room and totally regret it. We do NOT RECOMMEND the VIP area unless you want Misty to stare at you the entire time. She will constantly harass you and accuse you and your guests of eating food and drinks that you paid for (sounds crazy right). When you book a party you get (x) amount of pizzas (1 per 4 bowlers) And they will tell you over and over that Noone can eat a slice of pizza that isn't bowling or else they will charge you $20 per slice eating by non bowlers. You can order additional food for non bowlers which we did. We had a couple orders of mozzarella sticks and a couple orders of chicken and fries. She came at me and told me one of the guests was drinking a soda. I told her okay that's her soda she's allowed to drink what's hers. Then she proceeds to tell me she saw me eat a slice of pizza... my reply was no mam you did not I ate a cheese stick that once again I paid for. Terrible service. She is extremely rude and unprofessional I feel she is trying her best to add on extra charges so she can get a bigger tip. They don't tell you your entire bill will have a 15% tip added... you tip for being able to bowl. We had to pay $50 to be harrased and insulted!! Also I DO NOT RECOMMEND reserving the VIP room for a kids party. The room is not private it is where the bar is located and there will be adults in there drinking. Misty will harass you the whole time... you will not be able to talk to your guests, watch your kids bowl, or open presents. You will miss out on the entire party. She will stand there and keep asking you if anyone is eating pizza who is not also bowling. She is not easy to deal with and will cause you extreme stress and anxiety. They are dishonest about the all the prices they tell you it is $20 + tax a person to bowl and get a slice of pizza and drink and you have to have at least 10 people bowl. Then they tell you to come in and pay a $50 deposit before your party but when you pay at the end of the party they pull out a paper that says the $50 is not a deposit and does not go towards the cost of your party at all. It is just a hidden fee you pay in advance. Also you will be charged an additional 15% on top of the final ticket. (there is also an additional fee if you don't pay cash) It would be different if they explain this before you book a party, but instead they surprise you with all the extra fees at the end. The only thing they tell you before the party and the whole time during the party is do not eat the pizza! Just expect to pay $400 for 10 kids to bowl a game and for you to miss the whole party and leave upset and disappointed. If you bring a birthday cake bring plates and forks. They do not have plates or silverware at all. They give you a napkin to put your overpriced food on. It was not a great experience. The kids didn't have a good time and the adults were over the drama and rudeness. Everyone that went said they would...

I walked into Prime Time Bowl expecting a fun night with my family, but instead, I walked out feeling singled out, disrespected, and completely disgusted by how I was treated.

The night started fine. I paid for my game, got my shoes, and settled in, but then things took a turn. As I looked around, I noticed several tables with outside drinks. Dr Pepper, apple juice, you name it. No one said a word to them. But when I had a simple bottle of water, suddenly, I was a problem.

A staff member approached me and demanded that I throw it away or put it up. Fine. I didn’t know the rule, and I had no issue following it. But here’s where things went left. Since I had nowhere to put the bottle, I politely offered for her to throw it away. Instead of handling it with any kind of professionalism, she aggressively pointed at me and snapped, “No, YOU can throw it away.”

Let me be clear. I was NOT rude. I was NOT arguing. I was NOT refusing to comply. Yet, I was spoken to like I was a child who had done something wrong.

What made it even worse? The blatant double standard.

I saw people with outside drinks all night long, and not a single one of them was told to throw theirs away. I was the only one targeted for something that apparently didn’t matter when it came to other customers.

Why was I singled out? Why was basic respect too much to ask for?

This whole experience left me furious and deeply disappointed. I wish I had gotten this woman’s name. She was older than the younger girl who gave my family our shoes, and I never saw her when I first arrived or throughout the time I was bowling. I don’t know what department she works in, but I’ll never forget how unnecessary and downright rude she was.

After this, I started looking at the reviews for this place and wow, I wish I had read them before coming. I’m not the only one who has had issues with rude, unprofessional staff here. It’s a pattern. And the fact that nothing is changing tells me one thing.

They don’t care.

They don’t care how their staff treats paying customers. They don’t care about enforcing their rules fairly. They don’t care about providing a welcoming experience.

And if that’s how they want to run their business, they won’t be getting my money ever again.

If you’re thinking about visiting this place, read the reviews and think twice. No one deserves to be disrespected and treated unfairly at a place that’s supposed to be about fun.

I will...

Terrible place. My family and I paid for their VIP (private) section, which was by the bar. The bartender, Misty, was extremely rude, aggressive and unprofessional. She racially profiled us — showing nothing but micro aggressions. My cousin went to order drinks and was told the bar was closed, but two men came approx. 10mins later and were sitting at the bar with their drinks they ordered. Misty lied, I can’t help but think it’s because we are Black. She wasn’t welcoming at all. I observed her 4 different times staring at us while we were bowling. Two of my family members went to order drinks (after they noticed the guys at the bar) and got questioned by Misty about what we were doing in our section. We were bowling, yet, she assumed we were doing something wrong/inappropriate. She stereotyped us from the moment we walked in.

Misty had someone from the front desk end our bowling game before the 1hr. mark (paid for). When questioned she rudely said, “this is private property, we close when we want.” She proceeded to turn on the lights and clean around us. She came to our area grabbing a plate of food, which we weren’t finished with. Some of my family members stopped her because they (we) were still eating. She was picking up stuff without communicating with us first.

As stated, she claimed they were closing, although, their hours showed close time at 12am on Sat.’s. Two of my cousins went to the front and spoke with a guy (guessing he was the manager on duty) explaining the situation with our game and he kindly added back time for us to finish our game. Once the game ended, as we’re preparing to leave, Misty is over by the bar loudly saying disrespectful words to our party. The final straw was when she said, “don’t come back again!” Very impolite. We had children with us and she showed no respect. Nothing warranted her disgusting behavior, which causes me to strongly believe it was racially motivated.

When my sister addressed Misty and expressed her disappointment to the guy (guessing manager on duty) he did nothing. Based on my family and I’s experience, this isn’t a place that welcomes Black people. Don’t go here!!

Horrible environment with watered down...