Montreal Vape N Smoke N CBD — Local services in East Brunswick Township

Bought a HUSH pen that comes with a lifetime warranty (that's the main reason I bought it). I actually brought the pen in one time and they replaced it No problem. I was thinking wow what an awesome store and how easy that was to do as they honored the lifetime warranty. Well the pen broke again and now all of a sudden the rules have changed. According to the employees, the manager says they're no longer honoring that. I didn't know the manager can just overrule something that they had already previously honored in the past. It's a really a shame because I've given them a ton of business but they just lost a really good customer. How can you offer a lifetime warranty on a product and then decide on your own, that you're not going to honor it anymore. That's actually embarrassing and I'll be sure to spread the word to all my friends to let them know that this place is turned into a joke. If I could give it a zero I would and I definitely will not be going back there ever again and I'm telling all my friends to do the same

I was not able to respond directly to this post or I couldn't figure out how. But I will say this again. I have called the store numerous times to be told numerous times that I have no choice because you won't give me my lifetime warranty pen back and nobody offered me a refund. I will admit somebody offered me 15% off my next pen. But why on planet Earth would any sane human do that when they initially bought a product under the premise that it had a lifetime warranty so I wouldn't have to worry about any potential issues. It's just a terrible way to run business and I don't leave bad reviews barely anywhere but this was just a joke the way that it was handled. I've been to your store many times and I I've met the owner and the staff and they are normally very friendly. I just don't understand how as an owner or a business you can change your mind and go from a lifetime warranty to offering someone a 15% discount on buying a new pen. If I wanted to buy a new pen I wouldn't have bought a pen originally that had a lifetime warranty. Catch my drift? This is a rocket science and the fact that nobody offered me a refund and the fact that people told me that they could do nothing for me except for that and just shrug their shoulders is a complete embarrassment and honestly I would never go back to that store and I'll make sure none of my...

Won’t come back here. It’s a lax rainy day, just was going there to purchase a wrap and instead left disappointed. I hadn’t purchased a wrap in years and I was just trying to have casual conversation because I remember in 2013 every store under the sun was selling the double platinum blunt wrap, and years later I tried to buy that in a convenience store and couldn’t. I asked why they don’t sell those anymore, and the two gentlemen working weren’t helpful. I don’t blame the guy trying to help me because he was trying to understand but just didn’t—the white dude with the glasses kept butting in and aggressively stating they have blunt wraps and what I’m holding is a blunt wrap; he was making the conversation worse when it wasn’t bad to begin with. Then both of them just kept stating they have blunt wraps. Clearly I knew that, I’m not an idiot. Granted I wasn’t familiar with filters, but I know what a blunt wrap is. I was just curious and trying to learn why double platinum blunt wraps weren’t around anymore. I like learning about that stuff, maybe it was marketing, maybe they got bought out, maybe its policies, who knows; I thought I would ask an expert , or someone who was more familiar with the industry than myself. I’m not a frequent customer but I come here whenever I get the chance and I usually spend anywhere from $20 to $120 and upwards whenever I do come here: pretty much, I won’t be coming back here. Unfortunate because I liked shopping here and usually receive phenomenal customer service, hate to leave 1 star but I must because of the customer service, bad experiences leave a...

I went in today to make a couple of purchases, I've purchased from them in the past. I was even one of the employees LYFT driver about a week ago. However, today when I went in and made my purchases, when I paid with my debit MasterCard, which by the way is chip enabled, meaning I have to enter my pin number. This employee asked for my ID to match my debit card. Now this purchase was under $50, and this is the first time anywhere using a chip enabled card, I've been asked to show ID, which I did by the way, my drivers license. I asked myself was this to protect me, the customer, so this is the regular practice for every customer using chip enabled debit n credit cards, or did this guy profile me??? It felt like I was being profiled. I'd like an answer to...