T-Mobile — Local services in East Liverpool

My wife and I walked into T mobile Today and met Zoe Brooks at the Calcutta location! We were Looking to switch from Cricket to T Mobile !! She was phenomenal absolutely hands down answered all our questions! Gave us different options to choose from. She was a fantastic listener and made our switch from cricket of being with them for 7 years to T Mobile so comfortable and reassured our decision with confidence!! We are coming back at a future date to finalize everything but I highly recommend her service if your thinking of joining the t mobile family! Thank you Zoe we are looking forward to being part of the family! Also Shad Crissinger was awesome today on Sunday! super efficient and very helpful for us finally converting us over to the t mobile family !! He was super patient with us in working thru all the details !! Great Team at...

Manager helped with an issue but my problem was still not solved with T-Mobile they will not return my money or take my phones because service would not work in my area now they want to charge me a restocking fee and charge me a first month bill for something that I do not have because of their negligence of saying it worked at my residence and it does not Calcutta store was very helpful but as I said my problem with the main T-Mobile is not solved and when you call customer service nobody cares you get a different answer every time you call this is complete bull crap will never ever recommend T-Mobile to anyone I don't care if it's a dollar a month and with service in my area I would never do...

The store itself is nice enough but Sprint is seriously lacking in their ability to streamline processes and their outsourcing of customer service makes it a pain to get anything done on the phone without having to explain yourself two or three times because they have no idea how to react to something that isn't in their script. The language barrier is a very real issue and shouldn't be an issue when dealing with complicated cell phone contracts and issues. I'm technically inclined so I can sort through the BS to a degree but I really feel for people who are not and have to call customer service only to talk to someone who they can barely understand about an issue they...