Valvoline Express Care — Local services in East Liverpool

My wife and I moved back to east Liverpool about a year ago. Since moving back we have been going here for both our vehicles oil changes. I’ve never been overly satisfied with them but they are quick and fair priced. About a week ago I asked my wife to take my Jeep over for a simple oil change while I was at work. They took it upon themselves to tell my wife the “tracking bar and tie rod are dangerously loose and can be moved 5 inches.” And also that it is a “hazard to be on the road” If this were the case we would feel it when driving it. It felt perfectly fine. I took it to the shop to be inspected and I was told that my Jeep is in great condition and they had no idea what the guys at valvoline were talking about. They also added this wasn’t the first time they have heard similar things from this quick lube. So basically, I had to go 3 days without my vehicle while it was in the shop because someone wanted to sound like they knew what they were talking about. Not only have they lost our business for good but they are lucky I didn’t drive over there and...

I took my Nissan Frontier there for the first time today. The tech was grinding on the bolts. I took the truck home and had my son look at it. He said the tech tried to take the skid plate off rather than access plate. Three or four bolts were broken off and will need to be tapped out to repair. I called the tech who did the oil change but he denied breaking the bolts. The skid plate had never been taken off in the past. Needless to say I won't be back. I spoke with the district manager the next day who asked me to bring the truck in to "see what they could do." This place couldn't even figure out how to access my oil filter, has denied doing the damage and I am going to give them a second crack at my...

I just started getting our oil changed here. This would have been my 3rd time. I showed up at 9:17 a.m. and they were still not open. Barrel was still blocking the entrance. Employee opened up the front garage door as I was pulling out. I asked if they open at 9 a.m. and he said yes, but I would have to give him a while. I said that I would go somewhere else. How hard is it to show up to work on time? I rearranged my morning to get my oil changed. You just...