CVS — Local services in East Manchester Township

Avoid at ALL costs. There is a Rite Aid right by if you need a pharmacy in the area. Anything is better than this. I have been going to this CVS for about 3 years because I moved out here and it was easy to transfer to CVS since that what I was using previously. I have a pricey, monthly reoccurring prescription orders (so, a longstanding, "valuable" customer for the brand). The pharmacy staff (and more specifically the woman who was on the phone with me today who was absolutely unhelpful and rude when they were the ones who left me a message to call in and who had zero customer service experience) is incredibly unorganized, and I have had multiple poor experiences there. No where near seamless. Texting service is not timely (which is likely a corporate issue), saying I need a script after already picking it up, and the text has a sense of urgency. Out of stock meds. No notes in my file from messages they left. People literally not having a clue how to do their job. It is not all the staff, but enough of them that it's a big impact. You never know what you're going to get. Most of the time it's slow, rude, not timely or communicative, anything else you may consider a flaw in what is supposed to be your trusted pharmacy. Not sure if there's a turnover or management issue, but highly recommend CVS headquarters take a look at this location. This review is harsh, and I have only ever given one other bad review 6 years ago on Google so trust that because I took time to write this out, it's genuinely bad. (only 4 reviews total I've ever given on here including this one) My condolences to those of you who work here who genuinely care about what you do and bring your best most competent self to work every day (or most days). News flash: don't become a convenience store pharmacy employee if you don't know how to treat your customers. If you do choose to go here or have no other choice, I hope your experiences are better than mine have been. I will not be back and potentially never another CVS again after my experience here. As you can see by the majority of 1 star reviews, I am not alone!!

PS: if CVS corporate uses call recording tracking, you can listen to the call yourself, I can send you the date and time upon contact. You will notice my frustration as the call continues, as I was matching the energy I was receiving, and you will also notice the EXTREME rudeness from the very beginning of the call. Unfortunately I do not have this person's name but according to other reviews like one from 3 months ago it may be the same staff member. Or, there's multiple employees like this.

I'd also like to note that it's incredibly daunting to leave a review like this when this company holds your medication in their hands (hence why I will no longer be going there) and has access to your PHI (Protected Health Information, including personal information like name and address). Upon leaving this review, I'd keep an eye out that these employees are following HIPAA compliance when it comes to my PHI, especially since leaving this review. This is just an observation, not an accusation, but given this location's track record may be worth an audit. I will be making CVS corporate...

This is the rudest pharmacist you'll ever come across!! I have sat at drive through window and listened to her totally talk to her co worker about me and her words were " can't she understand!?" How rude and unprofessional not to mention my doctor sent stomach script to cvs Manchester yesterday morning before 11am and today at 2:20pm she is just processing it like WTH I have moved most of my medications to rite aid due to cvs pharmacist receiving script from Dr but not filling promptly only downfall is rite aid cost anywhere from 5 to 20$ more on most of my medications therefore cvs knows they have control of us in this area so they continue to be rude unprofessional uncaring sarcastic individuals after today I'm definitely willing to drive the distance and move my family and I scripts away from cvs guaranteed today is the last day I'll EVER deal with the extreme frustration of cvs Manchester Pa and I have notified my doctor to this situation considering my medicine today is for a disease I live w and need this medication to go through a semi normal day without extreme pain but cvs doesn't care wish I didn't have to give 1 start cause they definitely do not deserve even 1 star more like...

I just can't take it anymore. I have been going there every month for almost a year and every month it's the same run around. I get autobot calls telling me my scripts are ready and drive out there to find out one of my 8 scripts is ready when they all should be ready. I have to make up to 4 trips some months to get all my scripts because they were out and had to order something and it still didn't come in or I am out of refills and they needed me to ask where my script is before they realize they need to send a request to my doctor. I have given up on putting my scripts on auto refill because I have to do it every month, somehow auto refill never takes and just disappears. I spend more in gas driving down there and walking them through all my scripts every month (just for them to screw it up anyway) than I do on what I pay out of pocket for my scripts. I go weeks sometimes without meds I need due to their errors. On top of this I have severe anxiety so this has truly been a nightmare for me. This is the first bad review I have ever written on a public forum and I hope to not have to do it again. My experience has been so bad though and it's time I find a new...