AT&T Store — Local services in East Manchester Township

When I came in and upgraded my phone on 02/22 I had a great experience with the sales associates in the store! I left as a happy customer, however, upon getting my bill today it seems charges/services were fraudulently added to my account. My account was upgraded from the Unlimited Start SL line to the Unlimited Premium SL line, I was added/charged a AT&T Turbo monthly add on, AND I was upgraded to a Next Up Anytime add on. The associate never mentioned upgrading or adding on these services and I never requested any of these upgrades or add ons. Stay clear of this store since they will add on services/charges that you do not request nor approve. Make sure you check your statements to confirm they didn’t scam you either since they almost scammed me of $37 (which may not seem like a lot but will add up monthly) but thankfully I was able to get the charges removed by calling...

Brandon was AMAZING! He really took the time to walk us through all the changes that were needed for our account since the original plan was so old! He answered all questions throughly and thoughtfully! If he was unsure he made an effort to get the right answers! Brandon made an effort to get to know us and our situation so that we made the right choices from the plan to new phones and getting us the best deals available! I will ALWAYS look for Brandon when I need to come into a store for assistance (I will go to see him now before even calling customer assistance!) If there were more associates like Brandon across the world, it would be a happier place! Brandon is an absolute blessing ❤️! We are very thankful to have had the chance to...

Called the store because despite paying $195 a month for my plan with 2 lines my Iternet always seems to be down. Did the representative working ask for any of my info....no. Did he attempt to double shoot the issue since my plan includes unlimited internet......again no. His only solution is I have to upgrade to a more expensive plan and see if that foxes the problem. Why would I upgrade to a more expensive plan when you can't even provide the service I'm already paying for. Pathetic customer service match woth poo cellular service. Switching to att is the biggest mistake you can make with...