Papa Johns Pizza — Restaurant in East Manchester Township

I ordered 2 pizzas for delivery, one came with a dusty fuzzy piece of whatever in/on the pie. The second pizza was missing the toppings I paid extra for. No pepperoni, no extra cheese and no 3 cheese blend. Usually the boxes come with a sticker seal, these pizza boxes were not sealed so we don’t know if it was messed with from the delivery driver or someone at the store.

The shift leader pretended to be a manager over the phone, chose to blame us for the fuzz in the pizza and refused to give a full refund even after I offered to drive the whole order back to them. She even got an attitude with me over the phone (poor customer service skills) They did offer to remake the order and redeliver it but at this point ordering from this location could be a safety hazard.

Selected no contact delivery and to deliver to the back porch, the delivery driver knocked on the front door until we answered. What is the tip for if they don’t even care to read the delivery instructions that are printed on the box. Someone is slacking big time at this location and they don’t even care when called...

Can I give it fewer than 1 star? Customer service at this store is the WORST! I've ordered on line, for delivery from this store fore years without any issues. This time, the online order didn't give me a clear option to select delivery. I thought it might come up when I hit "place order". Nope, it automatically put it in for Carry Out. I'm 3 beers into my Friday night, so I'm not about to drive... Tried calling the store... 3 TIMES! Tried 3 different options to speak to a real person, but it just rang and rang. Finally spoke to a real person on the 4th attempt and was told that my order couldn't be changed to Delivery, so I asked him to cancel the order. He told me it was canceled, then abruptly hung up on me before I could even ask for an email confirmation. I'm done with this place. Antonio's in Goldsboro has way better pizza & customer...

Terrible service. Been a regular customer for awhile because not too many places deliver to my house so I've had to put up with poor service on previous occasions, but tonight took the cake. Ordered a pizza with a delivery time of 51 mins. After an hour and a half I call in and speak to an employee who tells me my pizza left the store over an hour ago. She says she'll check into it for me. Another 40 minutes go by and no phone call, no pizza. I call in again and speak to another employee who has no idea what I'm talking about. He offers to make another pizza. Now it's 2 hours since I initially ordered so I asked if it would be on the house for the trouble and was told no. Apparently screwing over the customers is acceptable at the Papa Johns in Manchester, Pa. Avoid this place...