SolShine Tanning & Wellness — Local services in East Whiteland Township

As a committed patron of this small business, I have consistently demonstrated support through frequent purchases and referrals. I have utilized various services and amenities, including membership upgrades, bed enhancements, skincare products, and spray tan sessions. Additionally, I have actively referred new clientele to the establishment, including friends, family members, and acquaintances.

However, during a recent visit for a routine tanning session, I encountered an unexpected obstacle. The staff informed me of a notation on my profile restricting my access to their services, directing me to communicate directly with the owner.

It is important to note that my last visit occurred on May 3rd, with the note restricting my access being added to my profile on May 4th at almost 11pm, a date that I did not visit the salon. The salon attendant attempted to reach the owner via text message. As a paying customer, I waited nearly twenty minutes until I called her myself (as I had her phone number from purchasing products she sold from another random company) and got no response. Not long after, the attendant informed my friend (who was looking to renew their membership after coming back home from school for summer) and I that the owner requested that we leave the salon immediately and that she was not available to talk. Feeling utterly disappointed and disrespected, I cancelled my membership before leaving. I was given no other information until about six hours later when I received a subsequent phone call, where the owner expressed grievances regarding perceived disruption to her business operations, and declared my presence unwelcome. She referenced testimonies from unidentified acquaintances that were "apparently" present at the salon, alleging misconduct on my part during the visit in question. I was unable to get a word out as she just kept trying to argue and talk over me.

Reflecting upon this episode, I must express profound disappointment at the lack of professionalism and courtesy exhibited by Lori. The substantial financial commitment I have made, exceeding $89 per month over the course of a year, fails to justify the apparent disregard for customer satisfaction and basic civility demonstrated by the owner. As someone who works for a small business and grew up watching my family build a small business up from the ground, I would love to do nothing but support other small businesses but Lori's failure to adhere to professional standards damages the reputation of small businesses. I would highly recommend any other salon or Tantini in West Chester. I was extremely satisfied with their customer service and pricing compared to what I have been experiencing...

I used Baja for years. It was 5 stars until Sunday. I moved away and have since lived in two states since living in PA ago due to my husbands military orders. Due to the cancelation policy I paid the $5 a month freeze fee until I came back to PA Sunday and made a point to come in before the airport. The girl working the front desk essentially told me the owner would call me but made a point to tell me realistically she wouldn’t do anything about my $195 I would be out in tan dollars and she would call me Monday morning. I feel like I was in a corner with options since I wouldn’t be in the state for almost another year. My name isn’t even the same anymore so I don’t understand the in person cancellation. I never received a call which was disheartening but the owner has always been very kind and helpful to me in the past. I am more upset that I was given the choice to either lose $195 that I have already paid with canceling that day or unfreeze, pay the prorated amount, use my tan dollars, then cancel in person or use certified mail which mean I would have been out almost the same amount anyway. I don’t wish to bash the business because the owner is kind but the policy caused me to not only take time away from my family while I was in town but also to be told I would be out over a hundred dollars regardless.

*SINCE I CANT REPLY DIRECTLY: I was NOT instructed to call you I can guarantee that or I would have. I doubled checked with the associate that my number was correct on file since she said she left a note on my account for you to reach on Monday. She then proceeded to confirm you would be in in the morning and would do so. You were always kind to me and it’s a business I get that. I had also asked her to print them and email what I had to sign with the attached documents and I only received the email. I wish your business the best of luck. Prior to this Baja was my favorite but turned into such a headache especially now finding the associate apparently wrote down one thing and...

Ok, so these owners are completely unethical and thieves. No problem with the tanning except they are pushy. Lets start at the beginning. I had a membership for a while but when I noticed I wasn't using I called to cancel. They told me I had to come in to cancel (complete inconvenience ) but I did it. When I got there they convinced me to keep my membership on hold for 5.00 a month, ok so I said fine. Now forward to a year plus later and I haven't used it once. SO even though its 5.00 why should they keep charging? Called again and they tried to tell me I had to come in, I said nope not doing it and they started arguing with me( the one owner is very argumentative with customers). She basically said fine and hung up on me(that was January) now I look at my statement and they are still charging me!! Total crooks!! unethical and I would advise never signing anything with them. If you want to tan just pay do not give them your credit card!! I had to cancel mine just to get...