Verizon — Local services in Easttown Township

Over the past two weeks, I have had the privilege to meet and get to know an extraordinary person who works in the Berwyn Verizon location. Her name is Emily Warburton. On April 10th I visited the Verizon store because I was having problems with my old iPhone and wanted to inquire about getting a new one. I was immediately greeted with a smile by Emily, and she patiently listened as I explained the trouble I was experiencing with my iPhone. She then showed me a Google Pixel and an iPhone 8, and explained their differences. I am not a tech person, so I peppered her with questions and she calmly answered each one.

I decided to be bold and went with the Google Pixel, and Emily insisted that I call her anytime if I had questions or difficulties. Of course, not being a techie there was a learning curve with the new phone. So, I called Emily and she once again patiently answered my questions and guided me through step-by-step what I should do. And I did this more than once and even visited the store, and each time she encouraged me and gently walked me through whatever issue I was experiencing.

As I said, technology is not my thing, and I grew frustrated with the Google Pixel. It’s a great phone, but I’ve had an iPhone for years and am comfortable with it so I decided to switch back and get an iPhone 8. I called Emily and told her my decision. No problem, she said, and we arranged for me to make the switch after I got off work one day. When I arrived at the store around 5pm to make the switch on the appointed afternoon, I learned, quite by accident, that Emily’s shift ended at 3pm that day due to a change in her schedule. She could have called and cancelled the appointment, which would have been fine, but she stayed. She knew how much I wanted to make the switch, so she sacrificed her time to meet a customer’s need. She went above and beyond her duty.

Sadly, it is increasingly rare to find quality customer service. Not only was Emily kind and courteous, and extremely knowledgeable, she was also personal. More than anything, I enjoyed just talking with her. She made each visit a pleasure, and she listened to my stories and always made me feel valued.

I will definitely recommend the Berwyn Verizon location, and especially Emily, to anyone who is looking for a phone. And I’m very pleased with my new iPhone 8. But if a problem arises, I know I can count on Emily to be there for me. That’s what I call customer service.

Sincerely,

Nancy, a very...

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