Eastvale City Hall — Local services in Eastvale

I went to the city hall on the afternoon of April 3 to renew my children's passports. The staff did not collect their old passports. I expressed my doubts and confirmed again and again. They replied that I did not need to submit them. Half a month later, I received a letter from the passport center asking me to submit my old passports, so I went to the city hall to inquire. The lady said she was very sorry and said that she thought our old passports had expired at the time so she did not collect them. Then I went to the post office to mail the old passports. A few days later, it showed that they had been delivered, but until yesterday, the passport center said that it still had not received our passports. I am really going crazy. I don’t know what to do? The staff is so...

As a resident of this city, I feel the city has a lot of avenues for communication. Though there are some gaps in communication and the typical bias due to change in the city board every election, the city is planned very well, the code enforcement is apolitical and the services are reliable and timely (solar permits, patio permits etc.) . Yet to see a major problem.

The city sometimes does have some back and forth (and blame shaming) with other service providers who share responsibilities in various other areas for residents such as the JCSD, CNUSD, RCDAS and RPD etc. but they usually end up trying to help the person asking for assistance anyway. So as of May 2023 they are at 4 stars (being a 5 year resident...

Few days back we went to Eastvale City Hall to get our family’s passports renewed. Lea Perez helped us out. She was very courteous, helpful and efficient in her work. She went above and beyond in helping us. She made the whole process very easy and smooth for us. We really...