Blue Ridge — Local services in Eaton Township

Absolutely, the worst in the business. If there was a 0 star that’s what this company would get. Let’s start here, from the day my services were connected I had issues with the internet. Contacted them multiple times to have the issues corrected. The customer services is atrocious, I was given I believe a $9 credit for a service that didn’t work properly for since the date installed. Their techs, now that’s just another story. They’re either not properly trained or just don’t know the business. We’ve had 3 come that were in and out within 5 minutes, no exaggeration. 2 spent some time checking a couple things then telling us the satellite dish is what’s making the single bad. We removed that and accommodated them on many occasions with their 4 hour windows which is totally ridiculous.

We’re now turning them into the Attorney General and spoke with our Attorney on next steps as this company from what we found out isn’t providing the services to...

I only have the internet due to no one watches cable in my house. And only had the service for three weeks now and had a terrible time. The internet keeps going out and they keep sending people out to fix it and then it only works for a day or so. And now my internet keeps going out every 30 mins. I’ve been so frustrated with this. And with all the trouble I’ve had I wasn’t even offered a discount for my internet barley working. Now I’m waiting til tomorrow to see if the next person they have coming out can fix my internet. I’m so close to just canceling it and asking for my money back that I’ve already paid. Update: a week later they finally fixed it and it is working great now. Just disappointed that with almost a month of the internet not working and wasn’t even offered a...

I think this is a case of you get what you pay for. I have their internet service only (no cable tv) and while it's not a bargain price, the connection is SOLID. I'm almost never down and the speed is consistent.

My service was once down for a day so I called for them to check things out. A gentleman showed up within 24 hours. There were physical devices on the pole that were antiquated, water logged, etc. He fixed it and I haven't had a problem since.

So for nearly ten years now I've had great internet service at my house and only once was I down. I feel bad for those who are dealing with a competing local telecommunications company. I've heard horror stories about them and am very fortunate that I have a cable line...