Tunkhannock Auto Mart — Local services in Eaton Township

I had several bad experiences with their service department. I had to get the owner of the dealership, David, involved to get to the bottom of it all, & he was good about it. In the end of all that debacle, the service manager, Tracy Sherwood, turned out to make things as fair as possible. I appreciated her efforts for all that she did in getting my vehicle fixed, the damage done by the employee repaired, & her professionalism. Thus, Thanks to Tracy's actions & courtesy, it helped restore some faith in me in regards to their service department.

The sales team is HORRIBLE. I tried to purchase a car from them & I went there with half the price of the vehicle in hand & the other half sitting on their desks in the form of a bank loan. Unmentioned damage to the front end of the vehicle held up my signing & driving away that night.

Next day they texted me & said they would fix it, not replace the bumper. So I passed on the purchase with only a “fix”. Fifteen minutes later they text me again to ask if they replace the bumper if I will buy the car, and I said “ABSOLUTELY!”.

Two weeks go by & I hear nothing from them until I email my salesman, Gary. The messaging system I am told must have been at fault.

I went & test drove the vehicle that day, on Mon. Seats were kinda iffy fitting for me, so I asked Gary if I could have til Fri. to figure it out before signing the loan. He said YES. Thurs. was Thanksgiving which stopped me from getting customization answers. On Fri., I contacted Gary & asked if I could have til Mon. or Tues. to make a FINAL DECISION. Again, he said YES! Sun. I bought $2200 seats for the vehicle so that on Mon. I could let Gary know & we could complete the deal. First thing Mon. I received a text from Gary stating another salesman took a deposit Fri., while Gary was off. I tell him that one of us should have been contacted before any other deposits were taken on the vehicle & he texts me back that HE AGREES WITH ME!

I emailed David & he claimed that they have a “deposit policy” that I did not meet so the car was sold. I was in contact with the dealership for 3 weeks & never asked for a deposit. Means either the owner himself & his salesman are clueless about their own “deposit policy” or else the fact that they already had a loan sitting on their desks with my name on it was deposit enough. Or, perhaps this “deposit policy” came to existence once they sold the vehicle from under me & then were called out on it. The owner needed an excuse for justification purposes and so the “deposit policy” was born.

I met with both Gary (twice) & David face to face during those 3 weeks & NEITHER OF THEM asked for a deposit. David agreed to pay to have the front bumper replaced to make things right with me for all the trouble his service department caused me. But the first time they had an opportunity to sell the vehicle without having to pay for repairs, they did!

When I responded to David's email to me & pointed out that his mystery “deposit policy” was never mentioned by him or Gary, he refused to respond back to me. Why? Because he knew I was right & he had no credible defense. He went for the profit margin instead of keeping his word about trying to make things right with me. His decision to sell the vehicle from under me cost me points on my credit report & I also had to pay a restock fee to avoid having seats shipped to me that I could no longer use without a car to put them in.

So much for making things right with me. Instead of making things right, all he managed to do was make things worse. I was warned by several people that Tunk. Auto Mart has a reputation of treating people badly. I still tested the waters, & lesson learned, the hard way!

The sales dept. @ Tunkhannock Auto Mart is SHADY & MISLEADING. I implore you NOT TO TRUST ANYTHING you are told by anyone there because they will lie to you to suit their needs. Have everything backed up in writing by them otherwise you may wind up with a horrendous buying experience...

I purchased a pre owned Jeep Wrangler from Tunkhannock Auto Mart in May 2021. I have purchased 4 vehicles at Tunkhannock Auto Mart. Two new and two pre-owned. The charge for the used Wrangler was over $28,000 and that was full retail. My reason for writing this review is I find that customer care and customer service has declined at Tunkhannock Auto Mart.

"Since I first posted this review the owner of the dealership has contacted me and asked what he could do to remedy the situation. We talked and worked out the issues on both ends and now I am satisfied we had the conversation. That is the Tunkhannock Auto Mart I remember. It demonstrates genuine care for the customer from the owner. There is light at the end of the tunnel!

When looking over the Wrangler before purchase I found a sizable area on the tailgate that was rusted to bare metal. It should have been repaired before the vehicle was put on the sales lot. The rust area was about 1 inch wide and 3 inches long and the metal was rusted and completely exposed with no primer or paint. It was ugly. When I asked about them repairing it they gave me a take it or leave it response. I have since paid a body shop $250.00 to repair the area.

The plastic rear window for the convertible top was almost impossible to see through. Tunkhannock’s response about the window was you could purchase a new one for about 300.00. Another take it or leave it response. The rear window zipper would not operate and that indicated the window was not removed to clean the cargo area. The zipper required a sizeable amount of time at home to get the zipper to work.

The Wrangler was not cleaned and detailed to a lot ready condition. The Wrangler was dirty under the hood, had stains on the passenger front seat, dirty in the cargo area and water in the jack storage compartment that made the jack and tools rusty. See attached pictures The jack is stored under a bin under the cargo area floor. That bin was filthy and was never touched. This was discovered after purchase. The outside was clean. At home I discovered the parking brake would not hold vehicle when pulled all the way

When it was time to pay for the vehicle I was informed that Tunkhannock would not accept my personal check for payment. I was not financing and paying cash. Tunkhannock accepted my check in January of 2018 when I purchased a new Jeep. I was not informed in advance that my check would not be accepted. Apparently that is now company policy for who knows why! Tunkhannock wanted me to drive to Dalton and get cashiers check. That I was not going to do. They decided to accept my check or I was going to end the purchase. When ready to leave after purchase I asked for the second key and fob and was informed that were was no second key. Tunkhannock wanted to charge me $235.00 for a second key for a vehicle I just paid over $28,000 for. Great customer care, NOT! Vehicles come with two keys and fobs. Another take it or leave it response.

The sales representative has since contacted the original owner and sent me the second key a month later. He has been attentive and is respectable.

The problem was not with the sales representative. He was caught in the middle and taking direction from management. He has been excellent to interact with but limited in what he can do because of dealership attitude. He gets 5* stars. There were more negative items to the purchase but this explains some of it.

I contacted management by mail and email and have not received a return reply. Company policy and attitude toward the customer is what is at fault. Genuine customer care has declined at...

Caution! Had a recall on my truck and appointment was made drove 45 min away to be told parts are not available. Been calling for months and got told parts are not available but I can pay for the part.. How could that be? Spoke to the General manager who blew smoke up my behind(smooth talker) telling me it was a misunderstanding and parts are not available,why does Motorworld have the part? He was to get back to me the next day and I am not surprised, no phone call. Double checked with Motorworld again and I was assured parts are there. Called to tell the General manager (which he asked for that courtesy since he assured that they arent available only if the customer putchases the part,and then try to submit to chrysler for a refund.) and he dont remember speaking to me,then all of a sudden he isn't there. Please dont respond with the service manager, you are very aware about the issue,since the General Manager spoke to you. You can not charge a customer for a recall, but this shaddy business seems to think they won't get caught. People need to be aware of the lack of morals and the mindset of ripping the customer off,then playing dumb. Yes, the agreement was you wanted a call back,because you thought for sure Motorworld would not have the part,since they were available to buy but not for the recall. I called back and did what I said I would do, and asked for a call back and you were going to send a text to me,which I never got. Not suprised though,however when I called I was first asked, "why do I need to talk to you,then was placed on hold and was then told there no one to take my call except the finance manager and he said he never talked to you!" The part is available at no cost to me,I do not have to call Chrysler for attempt to recoupe my money. Please dont say, now all of a sudden you were off that day when you specifically stated you wanted to buy my truck and will get with the finance mgr. And we will call you sometime tomorrow. If you were off you couldn't call and your finance person did not recognize the name because it was a lie. I really dont care what else you want to lie about because Im getting the recall performed on my Truck and as far as paying for the part, well I dont think I need to tell you what...