Ashley Store — Local services in Eau Claire

i purchased a bed frame. the sales associates were very nice. i ordered it and set a date to have it delivered without issues and the associate said there should be no problem having it delivered on the date since the order was placed a month in advanced. a week before the delivery date i get a call from the associate and he tells me that the frame will not be able to be delivered on that date and that they are back ordered for two weeks. we proceed to set a new delivery date and all goes well.i get another call from the store and am told what time the delivery team will be there(9:30am-3:30pm) and was informed i was one of the last deliveries of the day. the delivery team shows up the next day at 9:00am and claim to have been sitting at my house for an hour also claiming they knocked on the door and rang the doorbell. the doorbell is right outside of my bedroom and did not ring. i wake up to a call from the delivery team calling me at 10am and being informed that i would have to reschedule a new delivery date. i proceed to tell him that that is not possible due to my work schedule and that i have already taken the day off for this. after this i call costumer service and they proceed to tell me the same thing. i then tell them that i will just pick it up myself and want a refund for the delivery but they tell me i can no longer do that since my item is already on the delivery truck and i will have to reschedule another delivery. i called the store where i bought it from and told them to have the delivery team drop it off at the store when they get a chance, call me when its there and they agree to do so. i get to the store two hours later to pick up the bed frame and they tell me it been here for a while. i load it up get it home and get ready to put it together and find out its missing three of the main screws that hold it all together and after four more calls and visits to the store i finally get my bed frame together. so all in all would i buy from Ashley Furniture? only if i didn't have to place an order. would i recommend buying from them? since the delivery team and costumer service sucks i would recommend going through a third party retailer because at least your furniture would be on time, be inspected and have all...

We battled for months trying to get our sectional. We bought a 6 piece sectional and the end pieces were not correctly made and did not fit properly. We made multiple, MULTIPLE visits to the Eau Claire store to have them correct the issue. Every time we asked for an exchange or fix the issues we would get “it’s up to corporate.” After wasting so many weeks and time asking the store contact corporate, the order was still incorrect. We were eventually told by the EC store to contact corporate ourselves because they can’t do anything about it. And seriously, the Ashley delivery guys and technicians were WAY more helpful at contacting their employer immediately about our issue than the EC customer service reps. After days and hours, we finally got corporate to give us a refund. We discussed our frustration with corporate: our order was incorrect multiple times and the sofa did not align properly. However, days after I get “approved” for return (which I was told by corporate that it would go back into my credit card) the EC store called me saying that the store makes the decision about whether or not I will receive the money back into my credit card or receive a store credit. I’m sorry, but this whole time the EC store has been telling us that they can not make any decisions and everything is up to corporate but now the EC store is saying that the corporate call center can not make those decisions and only the Store can……???? The way this company goes around in circles is ridiculous. The way I see it, they don’t want to do their job. Now I’m back to waiting around for an answer about whether or not I will be receiving my money…… they just give you bad products, bad customer service and take your money. If the order was messed up but customer service was great, I’d come back. But after the bs I went through,...

On July 27, 2025, we went in the store to Ashley in Eau Claire. We purchased a table and six chairs. The chairs were delivered, and then a week later the table was delivered we then assembled the table and the chairs. Three of the chairs could not be assembled because two of them were missing the letter E and one had a cracked back. We contacted Ashley customer service and we’re given the runaround for weeks. We finally got ordered in the mail the parts however we were still missing aletter E because they sent another wrong part to this day. We are still missing the letter E and one of the chairs cannot be assembled. To make matters worse we are walking around bargain city the other day and saw the exact same SKU number dining room set for 50% cheaper than what we paid, it is quite upsetting, knowing that we went to a store and paid twice as much for the same quality and five weeks later we still aren’t able to enjoy the set that we ordered because a chair is still missing a piece I can guarantee I will never shop at Ashley because they have yet to make it right and they have yet to make me feel better about my experience. I spent over $1000 at the store and I feel like I should’ve just went to Walmart at this point with how I’ve been treated and then to find it cheaper just an insult to injury. Sure, I could be sent the letter E and I finally have my dining room set, but this is not how it should be. It should’ve been right from the beginning. Ashley can make this right by price matching the price at bargain city which is 50% less than what we paid. I uploaded a screenshot from bargain city website of the prices and they’re 50% cheaper.. I also tried to call Ashley store multiple times before the 30 days was up on price match and I kept getting put on hold for 15minutes plus it would...