Books-A-Million — Local services in Eau Claire

Did some dodgy stuff at checkout. I paid for a tea and a book with my debit and immediately the cashier hand me a brochure and says "choose 3, they're free." On it are pics of magazine covers. I circle 3 thinking she's going to hand me some magazines. Then she asks for my address on a post-it note. At that point I was like,,"wait, so they're going to send me these?" And I realize this is some subscription pressure sell. The cashier was very evasive. "Oh it's free and really easy to cancel." I asked, "so if I fail to cancel what happens?" Because i hadn't signed anything or given any credit card info and it never occurred to me they'd be so bold as to use the debit I just used to take money for magazines! She kept being evasive, saying, "oh it's really simple to cancel, in fact you can call this 1-800 number as soon as you leave." What??!! I then asked, "but if I don't do that will they charge the card I just used for mt purchase?" Again evasiveness. "It's really easy to cancel..." "but will they use this card??" Finally, "yes I think so." Is this even legal?? I told her no way, she needed to cancel that now. But I'll be watching my statement for sure. When I tried to sign in to their wifi it then tried to download a file to my computer..not sure what that was about either. Sorry but the place gave...

I used to go to Borders every week when it was there, now that it has switched hands to Books-A-Million for three years, I again tried to give this place another try, this being it's fifth and last strike. I'm just going to order online through someone else since I feel like Books-A-Millions are trying to gouge out any money they can from anyone.

Today, for an example, I am not a member of their "club" since it costs money, and it doesn't seem logical for me to be apart of it. I purchased my item, and the lady at the register wouldn't stop trying to poke at me to try and get a membership card by spending my extra earned money on the stupid membership. She wouldn't give me my bagged items and was quite bitter that I didn't sign up, and didn't give me my purchased items until I was forced to just say it wasn't for me, and don't expect me back.

She was relentless and really needed to take a chill-pill about the place. This is why the membership seriously wasn't for me. And that wasn't the first time people have acted towards me in the store. For crying out loud, I love to read and they are ruining anything to do with that place of good memories.

Good luck with your business, you will have none with me.

Sincerely, An Avid...

Keeping your customers informed of the entirety of circumstances involving the purchase of their product would be a great start to improvement. I work out of town most of the time and the only reason I spent over a hundred dollars on your product was because I was promised it would arrive during the short window of time I would be home. I'm always willing to pay extra for convenience. Had I known it takes up to 30 days for some orders to complete I would not have purchased this order. Unfortunately, I was not informed of this until I attempted to track my order, which they then informed me "some orders do not have tracking numbers." Horrible customer service. Did not even offer to meet me in the middle with a solution or compromise at all, basically politely told me to deal with it and that I'm stuck with whatever day my order decides to arrive. The Fort Smith, Arkansas store is wonderful. Your employees seem to really care about their customers and are willing to help with whatever you need. But I 10/10 will not recommend relying on you guys for professionally and courteously completing an online delivery to...