OfficeMax — Local services in Eau Claire

Today, I visited the Eau Claire branch to print some materials. As a teacher, I frequently need to print various documents for my classes, and Office Max has been my go-to for over 10 years. While the printing staff usually provide good service, today's experience was frustrating.

I arrived at the counter 50 minutes before closing to print a single sheet of one-sided business cards. Unfortunately, the person assisting me seemed untrained and said it was impossible to complete the job with the remaining time. I mentioned that earlier in the week, another staff member had successfully handled similar or even more complex tasks.

When I asked if someone else could help, she called the manager. The manager's response was rude, emphasizing that I didn’t understand their workload before closing. I am aware they have other duties, but I was also the only customer, requesting just one sheet and two posters. Their tone and attitude were disappointing.

On previous visits, another staff member had also faced challenges with formatting but showed a willingness to help by calling a coworker, who I regret not remembering her name. She was efficient, kind, and immensely helpful, patiently assisting both me and her coworker in formatting documents.

Though I’ve tried other printing places, I never experienced such poor service. Despite sometimes needing patience at Office Max, I valued the convenience of also purchasing supplies there. However, today's visit was too much.

Unfortunately, printing options in Eau Claire are limited, but I’d rather try another local business than deal with poor customer...

My recent visit to OfficeMax was made exceptional by the outstanding service provided by Erik and another helpful team member whose name I unfortunately didn’t catch.

Erik's dedication to customer care was evident from the moment I walked in. He greeted me with a warm smile and a genuine eagerness to assist. Navigating an office supply store can sometimes be daunting, but Erik’s extensive knowledge and willingness to help made my shopping experience seamless and enjoyable.

Erik went above and beyond his duties, guiding me through the store to find exactly what I needed. His attentiveness and expertise ensured that I located all the items on my list efficiently. Moreover, he provided valuable recommendations, helping me choose the best products for my needs.

Additionally, another team member contributed to making my visit even more pleasant. Although I didn’t catch her name, her assistance was equally valuable. She provided helpful suggestions and ensured that I had everything I needed before I left the store.

Together, Erik and his colleague exemplified excellent customer service, demonstrating a genuine commitment to ensuring a positive shopping experience. Their professionalism and attentiveness were truly commendable.

Overall, my experience at OfficeMax was outstanding, thanks to Erik and the unnamed team member who assisted me. If you're looking for a store that values customer satisfaction and provides top-notch service, OfficeMax is the place to go. Thank you, Erik, and your wonderful colleague, for your...

The manager there is very rude and condescending. He does not know the store inventory and is not customer friendly. It is no wonder there were only 2 customers in the store on a weekend and no other staff working other than printing dept. He probably had high staff turnover. He sent me on a goose chase for what I was looking for and I found it on the opposite side of the store. I was at checkout submitted the wrong credit card, so asked him to cancel order, his demeanor was very rude and demanded why, then rather than re-ringing my order he began checking out then next customer. When I questioned what he was doing he rudely responded. I asked to speak to his manager and he said he IS the manager. Well that’s pathetic. They lost my sale and I won’t be back. I’ll do my business on Amazon before I give them another dime while...