Menards — Local services in Eau Claire

Horrible delivery experience through online purchase. Took well over a month to receive my order and when I did they forgot nearly half the order. Called and was able to get the rest 5.5 hours late 4 days later. Purchased another order with 3 small things that were only available online for delivery, and have yet to receive my order. after contacting the store they gave false information telling me my order was being shipped across the United States to a random state, and gave me abs freight number to discuss where my package was being delivered/ how to correct this. They told me Menards employees were wrong and said the order is in fact going to the correct address and will be delivered in a few days.They then called the day before it was expected to be here, and told me they forgot to put my order on the truck and to expect it the next day. Still no order. At least the abs freight people had the decency to apologize. Expect your order to take up to two months to get, expect employee errors and just plain bad customer service overall. Would not recommend ordering anything through Menards big order or small. You will be disappointed Im sure. In my two orders alone I spent roughly $10,000 paid delivery fees, and pretty much everything that could go wrong, did. I will never again order online...

Good selection, but you really need to know what you're looking for and where to find it, because it's very difficult to find someone who can help you. And watch the quality - don't expect planks to be straight, for instance. The employees are very nice, however, and they're doing their best. I have found that they don't necessarily have the experience necessary to give advice about particular jobs, even those behind the pro desk. And if you call, expect to hear that something is available only to discover that the reality is quite different - possibly this is to get customers in the door. And "Rebates" are for in-store credit only, not for money back, so don't attempt to cash them. I will not order online again - too much confusion over rules that are not made clear to the customer. For example, each item is considered a separate order, so when you get notified that your order is ready to be picked up, it doesn't mean everything you actually ordered which can be a waste of a trip not to mention the time and gas if you live a distance away. And if you make changes, expect to be charged. Really miss Home Depot's quality and pro advice (they often hire retired engineers). As far as online orders, I'm sorry, but Amazon isn't any more expensive and they deliver, so they don't waste our time with...

My wife ordered six small boards online for a project and selected "curbside pickup," because of her health issues. When she arrived and called the posted "Order Pickup" phone number (on the sign which clearly states that the order will be brought to your car) a very bored-sounding guy told her she'd have to go inside and get them herself. Only vague directions were offered as to where they might be. My wife had to walk halfway across the store and climb to two different mezzanines to try to find the right boards. (I'm not sure how Menards can get away with not having elevators to the mezzanines for handicapped customers?) When she finally found the boards, she had to carry them down the stairs herself. Why advertise curbside pickup of orders if that's not what it is? The only difference between "curbside pickup" and going into the store is that we parked on the other side of the building. And if "curbside pickup" is going to continue to be offered, they should add more exit lanes from the yard, as it took about ten minutes to get out, once we had the...