Baskin-Robbins — Restaurant in Eau Claire

We have been a long time customers of this location and we just walked in and left due to the disgusting lack of cleanliness. The entrance is covered in sticky hand prints, the floors are unkept, there were ice cream scoops left inside the ice cream containers, which I know is a violation of health code and the ice cream containers were sitting lopsided. See photos for more detail. Gross. Won't be back until things change significantly. Lastly, the cones have been stale the last few times we orderd them. Quite the bummer because we love Baskin Robbins. 😢

Update we came back today and the ice cream cases have splatter all over them and it's filthy as ever. Bummed the owner or manager don't do something about how the trashes are over flowing, it looks like the floors have never been swept or mopped ever. It's really bad.

Friendly staff...

On 8/5 I ordered a custom Polar Pizza for pickup at 4pm on 8/8. My partner showed up to pick up the cake only to be told it hadn't been made. After employees calling each other for 20 minutes to figure out what to do, the worker said she'd make it then. After some more waiting, (he'd been there over half an hour at this point) he was handed a melted pile of ice cream and had to request the m&ms and peanut butter sauce that was missed only to be told they were out of peanut butter so they put on chocolate sauce instead (which I didn't want). What I ordered: cookie dough ice cream, cookie dough pieces, m&ms, peanut butter sauce. What I got: Melted ice cream, cookie dough pieces, chocolate sauce, and then m&ms after they were requested. This was our first time ordering a cake from Baskin-Robbins and it was very...

Just went with my family for the first time. The cone is stale as can be. The lady claims she didn’t know what she was doing but was alone out there? Messed up our checking out, didn’t know how to get our points on there. Not to mention the price for the amount. Literally had to ask “is this a two scoop??” because the cone was basically empty and she proceeded to say yup? Unprofessional plus overcharging customers and brushing it off and laughing is weird. We were excited to check this place out but can confidently say we won’t be back. Edit: just got home and tried it and the ice cream is not good...