PetsHotel Eden Prairie — Local services in Eden Prairie

Made a reservation for our cats, I called out of caution because one tested positive for FIV when he was a few weeks old and we found him as a stray in a train engine. The vet said this is common and they often test negative around 6 months and it is a false positive. They canceled our reservation even though online does not say anything about exclusions due to FIV and to it only spread through deep bites and cats do not come in contact. We called costumer service and they saved our reservation because we offered to get him retested the next day. The store leader called the next day and canceled our reservation and said they will not take him even if he tests negative. He claimed he had worked there for 18 years and has never heard of FIV. The lack of knowledge and refusal to provide service is really frustrating.

Edit: My cat ended up testing negative for FIV today like I said he would. It was a false positive from half a year ago to at he got passed on...

It is with great pleasure that I express my gratitude for the outstanding service provided by this establishment, which upholds the same exceptional standards as the Trinity Hill location in Canada. During our visit to rescue a dog, we brought our canine companion and were delighted to find that the staff here were exceptionally accommodating in assisting us with our pets. This enabled us to allocate a day for shopping without any concerns. We hope that they will consider bringing back the ice cream for pets in the future....

Not a hotel.. Cages for pets..dark and dank..cancelled my reservation..yanked my pets quickly away and so disappointed as it was no more than a kennel..grooming took forever to walk over and inspect my pets. The only bright side after 9 hours to get there was the girl in check in. My dogs were scared..a huge dog barking non stop next to the. And no better cage to switch them to. It was awful..My dogs are my babies and never live in surroundings like this. For $600 for 6 days I said...