Planet Fitness — Local services in Edgewood

Oh wow! I pray this was an isolated incident. Black card member, first time visitor to this location. The first impression through the door was an employee and what seemed to be a friend behind the counter talking it up. Employee gave a quick hello and a smile as they were laughing it up. Didn’t know this would be the last smile I would see from an employee that day. The strange part about it was the young child behind the counter as well. . .ok. As I entered the locker room I noticed what seemed to be a customer taking full advantage of the space. There things were spread from the locker to the adjacent wall. Rude but not uncommon, but a first for me. Thank God I didn’t forget my lock today. I locked up my gym bag and grabbed my contacts to put in. Washed my hands, put in my contacts. They gentleman who’s stuff was spread all over appeared. He seemed to be singing to himself and changing. So I said to myself, I glad this dude is leaving. He seems a little touched. I went to work out next to my wife. I tend to clean off every machine twice. After cleaning it, pressed the buttons. It was broken. Found another machine and started my 30min cardio. The gentleman from the locker room reappeared. Heading to the front counter. Singing to himself again. That grabbed the attention of those around him. A woman walking by us, gave us an alarmed look of what’s wrong with him. He went to the front desk and was stationed there for a awhile. He then, in full clothes(non-gym attire) started doing exercises in the center of the gym for about 3-5 min. I was now concerned about his presence and instructed my wife to keep her valuables close.(iPad, beats headphones) After my 30min cardio I returned to the locker room to find his things still spread all over. At this particular point it was clear that this young man was suffering from mental illness/possible homelessness. I double checked my lock and went on with my work out. Having to now keep an eye on this man. I observed him later using the front desk phone. I saw a cell phone amongst his things in the locker room. Continuing with my workout, my wife finished her hour cardio and asked me to lock up her IPad in my locker. When I returned to the locker room the man was just walking about with his things still spread all over. To my shock, when I went to grab my lock it was covered in a greasy substance, I hope was just lotion. At this point my thinks were no longer safe in this club. I decided to put them in the car and finish my work out. My wife asked me why I had my gym bag. After explaining to her what happened, she said let’s just go. After all this, time to talk about our brief but crappy employee experience. So on the way out, we decided to use the hydro beds. My wife went in first as I returned my bag to the car. I approached the front desk to ask about the process. The smiles appeared to be gone. After my question she pointed to the check in kiosk. It was pretty self explanatory. But the kiosk posted a time that was a little confusing. Sadly I had to ask this poor employee a question that would have us speak verbally to one another. Without eye contact and mumbling through her lips she answered my two questions. With me having to clarify both her responses. I enjoyed my massage and then spoke with my wife about her experience, which mirrored mine. My wife was alittle more irritated about her attitude then I was. My wife asked to speak to a possible manager to complain. The young ladies response was “corporate”. I have seen an owner responding to comments, but apparently you do not exist. Or at least this employee never met you. Godbless whoever has read all of this. I hope was just an isolated incident. I just wanted to give you a clear picture of our experience. The safety aspect of someone dwelling in the club and rudeness of the employee that day hopefully can be addressed. So disappointing. Thanks...

Today i tried to call to ascertain information about canceling My membership at this location. Sha’ron(spelling?) answered the phone and was immediately dismissive of my questions. I tried to explain my fear of coming into the store because of COVID 19. He kept talking over me and wouldnt let me ask my questions. Told me to take it up with corporate. I asked to speak to his manager. He said he would be in “anytime after nine” since it was already after 9 i asked when i was supposed to talk to them. He told me i was “getting smart” and proceeded to hang up on me. When i called back he let it ring for several minutes before picking up. I tried again to ascertained the same information. He told me i was using “abusive” language and he's allowed to hang up on people If he thinks they are being that way. He was again combative and refused to answer my simple questions about what he was telling me.

So, against my better judgement, i went into the physical location. And talked with Sha’ron directly. It was now 10 o’clock and still no management. When i gave him my key card he told me to throw it away myself, because of covid 19. He sarcastically said “your wearing your mask aint ya” so i replied that he wasnt wearing his properly with his nose and upperlip hanging out of the mask. He motioned to a small bit if plexiglass and “explained” to me that that small bit of plexi protects me somehow? After this he proceeds to tell me that he could have helped me cancel my membership if I had “gone about it the right way” i wonder what way that was? Was i supposed to beg? Was i supposed to be polite to this employee that was rude and dismissive from the get go? I never swore or called him names, all i did was ask him to clarify the vague information he was giving me. Worst customer service experience I can remember. I was planning on rejoining once the pandemic was under control, but now I will consider taking my business elsewhere. I plan on making a formal complaint against this employee. Hes on some power trip and is putting peoples...

Update to my previous review under Latoshia Reeves. The creepy guy with the curly hair has changed his hair to a mullet style. So, if you see a light-skin guy with a mullet, glasses, and a tacky mustache, please stay away from him. He works Mondays, Tuesdays, and Fridays starting at 3pm. I am leaving this gym permanently because of his constant grotesque and harassing behaviors. I am even going back to my home state because of this psychopath. He will watch you like a hawk from the front desk as you are working out making it terribly uncomfortable to focus on your goal of getting in shape. He will turn his back on you when you enter the gym as though he is too good to give a greeting, which is fine because no one is required to speak. But then he proceeds to stalk you like a certified lowlife once he sees you are minding your business. As a government employee of two sectors, I thought I had seen it all and experienced it all. But this freakshow takes the cake. I even saw him and a friend watching me walk to the parking lot recently and it wasn't to ensure I safely got to my vehicle. This gym staff is full of unprofessional children who are more interested in harassing than helping. They will stand around in a little group horsing around instead of helping the gym-goers. But mullet guy is the worst of offenders. Nothing like being a female and feeling like prey to predator. I actively call a family member when I am at the gym to ensure I have a safety net. I hope your experience will be different than mines now that you know who is the source of constant discomfort. He used to even carry his cleaning cart in directly in front or behind me with the cleaning supplies when he didn't even need to be in my area. What kind of place is this planet fitness running? And no amounts of messages to the management staff helps. The survey is a waste of time. It's as though the management staff encourages this type of behavior. Just arm yourself with a taser or...