Wingstop — Restaurant in Edgewood

Very poor experience today that Wingstop corporate is looking into.

I am a repeat customer for this store via Uber eats delivery but walked in to make an order today during work as it was near my office. The lady at the register made me wait before taking the order despite the fact that there were no one else in like then proceeded to tell me they can’t take walk in orders as they are “out of stock.”

I asked why not and whether should make an online order, but she said an online order would not work as they are out of stock. When I asked for clarity as to what they are out of stock of she just reiterated this are out of stock with no specifics.

I then proceeded to leave and make an order for pick up on Uber eats as there were some customers that picked up orders while I was there. The order I made via Uber eats was fulfilled. When I picked it up, it was apparent that they were not out of stock as they continued to make orders for the day and mine was ready so I asked what happened when I walked in 30 min earlier and the lady at the register said she did not know she was just “following instructions.” This was very unprofessional and no way to treat a repeat customer. It shouldn’t matter whether I walk into make an order or make it through Uber eats.

Questionable experience. Please serve...

If I could give negative stars I would. These are the most DISRESPECTFUL individuals I have EVER met. The young lady at the front away customers because “she didn’t have the time for it” they accused me of snatching my change from this little girl and from the way she was treating all of the other customers she’s lucky I didn’t snatch her. She was extremely disrespectful to a Hispanic speaking man who didn’t get his cup. I told her and she slammed the cup on the counter without so much as an apology. My food was all cold and wrong and I waited over 15 minutes once I got into the restaurant when I had called in an order and arrived 10 minutes after they said it would be ready. I informed them of this and they said it was put under the wrong name and gave me an attitude when I asked how long it had been sitting there under the wrong name. She asked when I called and I said 45 minutes ago. Then she told me no i didn’t because my order wasn’t DUE until 2:42 and it was 3:06! I called 30 minutes prior to arriving to pick it up! That makes 45. Worst experience I’ve ever had. These people should not be in business. Should’ve looked at the reviews before I went. Never felt such...

Awful experience at this place! I ordered a doordash delivery from this Wingstop and I had asked for large fries with extra Cajun seasoning and I received large fries with NO Cajun seasoning at all! I called the restaurant and the lady who answered the phone said I could come back to the store for a refund. I had kindly said I would like to be refunded through the phone since I CANT go to the store because I live so far that’s why I ordered a doordash delivery. She said that’s all she could do and hung up the phone. Utterly disrespectful there is no need to have hung up the phone. After reading the rest of the reviews, I believe this place should be shut down. Wrong orders and horrible customer service that doesn’t reflect well on the franchise. Do better all you had to do was be polite about YOUR mistake because I spent my hard earned money to order from here and it wasn’t cheap! Additionally I called back and requested to speak to the manager and apparently the manager wasn’t available and they took my name and number down but haven’t returned the call. Horrible...