Hobby Lobby — Local services in Edmond

On 26 Oct 2022, I came into this location with my son and my psychiatric service dog to purchase a few items. My service dog began barking to alert me that there might be danger. When I was trying to figure out what my service dog was trying to alert me to, I discovered the customer in front of me had her PET dog with her. Furthermore, that customer, the customer in front of her, AND the cashier all laughed at me while I was trying to stay calm.

Instead of staying in line and purchasing the items I had in hand and are now INCREDIBLY HARD TO LOCATE, I made the choice to leave rather than continuing to deal with the disrespect of the customers and the cashier.

Hobby Lobby needs to do a better job of making clear what their policies are regarding service dogs and pet dogs so those of us with large service dogs aren't surprised when people with their small dogs they can't bear to leave at home don't take us by surprise.

SERVICE DOGS have a JOB to do and have the legal right to be wherever their owners are. PET...

The store was clean. Holiday season and there seemed to be plenty of employees to help customers.

I did overhear an employee chastise a customer for selecting an item from a basket which was the employees stock for the aisle. "You can't shop from the basket ma'am, you have to wait for us to put it on the shelf." This seemed very odd to me since there were only about a dozen items in the basket and the shelf being stocked was two feet away. The customer did wait... 20 seconds then took an item off the shelf that had literally just been placed there by the employee. The employee was curt and did not offer to help the customer in any way.

Other employees were helpful when asked but none offered the many wandering eyes anything until prompted.

Prices are, I guess what to expect from a craft store, although the actual hobby items I found to be kind of high. Especially the kids hobbies. No wonder kids don't do stuff, who is paying $30 for a snap...

I noticed when I walked in there was several long line at the check out, I noticed an African American couple holding up a line cause the girl kept walking around looking at stuff after they were rung up & the guy acting like it was A OKAY to do so, NOT!!! I walked around a bit came back by the cashier area & those people were STILL holding up the line, hummmmmm, Why did the cashier or higher ups tell them to please complete your shopping before you check out 🤔 Let’s not let these people come into our great Edmond community & stores & cause this kind of behavior, let’s stick together & keep Edmond a great & safe place to live.. We pay a lot to live here & businesses need to take care/charge of what happens in their business Don’t let them intimidate you in any way & how do they even have the funds to shop...