iTech Phone Repair Edmond — Local services in Edmond

I took my Note 5 there that needed a new charging port, but it could still be charged wirelessly. Long Story Short, they damaged my screen somehow while repairing the port and are trying to say that the phone would not power in, which is a Lie. If it was true, they wouldn’t have worked on the device. So, after I went up there, the tech kept trying to say that he didn’t mess my screen up so I asked to see my phone. He kept saying that it was in the back, but wouldn’t go get it. I got ticked off and told him to go get my phone in a irritated tone because he brought out someone else’s phone with no problem. Because I’m a 290 lb Black Man standing at 6’4”, he calls the police on me and then turns the phone so I could see that he was actually calling. He traumatized my daughter who ran to me because she believes the police would hurt me once they got there. I understood why she would feel that way as reassured her that it was Fine. I don’t have a record and I’ve never been arrested or taken to jail, so I waited for the officer that I called after he called on me. When the officers got there, he immediately showed them my phone without an issue, which is what he should’ve done in the first place before demanding that I pay him for replacing the port. In closing, don’t use this business as they don’t respect their customers, especially a Black Man like me. He made my daughter think that he was calling the police to hurt me then take me away from her. That part upsets me the most when you do things like that in the...

My wife had dropped her phone. Initially it worked and then developed a green line down the right side of the screen. A little bit later that same day it completely shut down. She took it to Apple and let a genius look at it. He was not able to get it restarted. He told her that it would not hold a charge or turn on and the best thing to do would be to buy a brand new phone. She also took it to Verizon who suggested the same thing - upgrade your phone. I read really good reviews about this store after I started researching. Something was telling me that the display had just died because sometimes the phone was responding to the home button and vibrating when plugged in. I went into the store and talked with Alex. I told him all of this and he confirmed with me that he believed it needed a new display and it should still work. He said if once it was opened there was some other problem there would be a discussion and no charge for the diagnosis. He told me he would call in about 40 minutes after he finished. I went to shop nearby and he called about 40 minutes later saying my phone was ready. It did cost $120 for the new display but that was much cheaper than a brand new phone. He gave me the option of a third party glass for $95 or OEM for $120. Being that Apple charges more than this I decided to go ahead and man am I glad. Thanks for saving me Alex! My wife is appreciative as well. I would highly recommend this store to repair...

I took my wife’s iPad Pro to iTech after self diagnosing a tristar chip issue. I chose them because they had a better turnaround time than other shops I called and such positive reviews. Long story short, they could not fix the tristar chip issue. They gave me back the iPad with additional damages, missing screws and parts, all unbeknownst to me. I took the iPad to another local shop, they fixed the tristar chip and repaired the damage to the board iTech made in their repair attempt. (They are the ones who advised me of the missing shields, screws, damaged LCD cable, and use of sealant in a incorrect manner.) I tried to give iTech an opportunity to replace the screen they ruined and they took ZERO responsibility for the damages they caused and flat out lied, trying to blame the shop that did fix the unit. I had the second shop write a letter documenting all the damage they found.

I do not take reviews reviews like this lightly, I don’t want mess with someone’s livelihood, but this is NOT a business you want to take your phone or device to. The damages they caused are making me have to pay to replace the entire LCD screen...