Spirit Halloween — Local services in Egg Harbor Township

Once a year Spirit Halloween opens its fish ship store to introduce its new line and we got there two days before to ‘camp’ in line. Was chaotic mayhem but well worth it.

Trivia

The former and current location is where the In-Store Experience (theme) videos are filmed at. The store's original color was white from Circuit City and the K&G Fashion Superstore. In 2018, a little before opening, the store was repainted gray. The doors on the right side is where the Live-Chat center is located. The Headquarters is located down the same street. The store has featured several online-only animatronics in-store for a limited time. Such as the Janglin' Bones Trio, Swinging Sally, and the Towering Boogeyman. The popularity of the store has increased over the years, with having crowds waiting outside on opening day. Since 2020, the store gives out exclusive 25% off coupons to visitors on opening day. According to a Haunter, who was told by an employee from The Headquarters, the porch display used for 2020 animatronic demonstrations and website pictures was filmed in back of the store. In 2021, the store gave out exclusive swag bags to the first 100 fans in line, live music, food trucks, and a coffin full of surprises. A ribbon-cutting ceremony also took place at 10:45 am, with doors opening at 11:00 am. The 2022 opening date was teased in the Halfway to Halloween video on April 29th. The 2022 opening date was confirmed by an employee who sent out an email to select haunters on June 1st, and was officially confirmed by Spirit Halloween on June 3rd across social media platforms. In July of 2022, the store had an update for the seasonal posters. They are now lower and are in frames. In 2022 the circular ceiling lights were removed and replaced with long light fixtures. The Zombie Wasteland theme from 2011 was displayed for the "Shore Fellowship 'Sun Stand Still' Service," which was held at the site of the current Spirit Halloween...

My interaction with Spirit Halloween today was AWESOME and I just needed to share my Customer Service experience.

I want to start off by Thanking every Spirit Halloween Employee for their hard word before, during and after the Haunt Season. I can only imagine the volume of calls, orders, questions, stress... that these men and women deal with. They all make this whole thing possible. We have been shopping with Spirit Halloween since the Beginning and it is amazing to feel the same level of personal service most of the time. On rare occasions you may be met with attitude or irritation but try to be understanding that they are there to help in the end! Just breathe and make their job a bit easier. In the end today I felt heard as a customer (who had a not so great initial interaction) with a company I was loyal to. We had 5 larger orders tied up a bit for a variety of circumstances. It was frustrating and no one really had information or initially seemed to care. Ashley from Customer Services followed up today and I was so happy to feel like I wasn't just another order to them. They validated my concerns and apologized because that is a Huge deal to them. Their staff is great and I will likely be a Spirit Customer for life!

I am sharing this here because rarely do we get to read about the positive! Spirit Halloween goes above and beyond with their customers "behind the scenes" and I wanted to shed some light. 3 of the 5 orders have arrived with the last two almost here. No I did not get my orders for Free. That's not how business works people! What I got was an incredible Customer Experience that will keep me as a Customer of theirs for years! THANK YOU Ashley, Jackie and all the staff at Spirit Halloween. Y'all...

I was so excited to visit this store and do some serious Halloween shopping. My husband and I drove all the way here (45 minutes away) because our local Spirit in Manahawkin doesn't have much in terms of decorations. We were ready to spend big on costumes and some large decorations and make a date of it.

However, about 10 minutes in, I started noticing the employees watching us. We were being followed. Four different employees rotated, standing near us for the next 15 minutes as we tried to finalize our costume choices. As someone who has worked in retail, I understand the concern about theft, but this went beyond that—it felt like surveillance, not customer service.

I didn’t even have a purse, just a small clutch, and at no point did anyone ask if we needed help. I would have appreciated assistance but felt too uncomfortable to ask. Instead of enjoying our shopping experience, I ended up feeling nervous and judged, which ruined the excitement. We were prepared to spend over $500, but the more we were treated like we were doing something wrong, the less inclined we felt to support this location.

We still made a $200 purchase and donated at checkout because the cashier was nice, but honestly, the overall experience was terrible. If you're planning to shop here, be prepared to feel like a thief just for browsing costumes!

Never felt so uncomfortable shopping before....