GameStop — Local services in El Cajon

Seriously horrible experience. went to the gamestop at parkway plaza to purchase MK11 & Kombat pack for the switch but they said the didnt have the kombat pack so they directed me to this store and after SPECIFICALLY asking for the switch version of MK11 & Kombat pack store associate MARCUS proceeded to joke around with his colleague visibly not take my transaction seriously and SELL ME THE WRONG KOMBAT PACK FOR THE PC, I dont even own a PC. After returning to the store a week later they told me its non refundable & gave me a number to call which would not answer, after waiting on hold for over an 45 mins to an hour at times. Going back to the store only to find it being closed due to COVID-19 then finally getting through to customer support to have them tell me the regional manager will be in touch with me within 72 hrs which never happened. The point of me buying the game was to play as my favorite character... which was in the kombat pack. Go to this store if u want to deal with ppl who dont take their job seriously, ruin transactions, waste your money and time, plus the store itself is dingy compared to...

Very good quality wired head set for $17.99 only!!! The sales representative made a mistake while returning the old one and charged me for half price only! When returned to pay the difference, the other representative appreciated so much to the point of saying that it will be ok to walk a way wo/ paying the difference which was so nice of them 🙃 But I have paid the difference since my intention to return is paying the full price 😄 Kira was awesome, very polite and friendly while Peter so generous and appreciative!! Thank you guys, will return for...

Getting ignored when you call is insane several hours trying to see if they have a game in stock.. no answer! They don’t care about your business people!! Boycott this location! Was gonna save a few dollars on a used copy but they always ignore and when you go in they don’t have it, or too tied up talking to a customer about the past lol just wow Buying online they lies out shipping times and still force the package on you at Christmas when they are late lol....