Food King — Local services in El Paso

Too good to be true 😍

If you have never been, Food King has a large sign stating their business strategy: every price you see in the store is exactly what is costs them to get that food into the store. A 10% fee is added at checkout and that is how they make a slim profit. I have never been to a store where their ethic is total transparency. It's amazing!

Their produce is fresh, super well stocked (they have more variety than Albertsons), sometimes local. Their dry goods are pretty comprehensive - major brands are represented and the Shur fine label is usually the lowest price point. Eggs and dairy are astonishingly cheap and the same quality you'll find in any other grocery store. Low prices -- high turnover -- freshest food available stocked at all times. They've got a decent selection of Mexican goods. They even sell wine and beer :0!

The only thing I never find myself buying is the meat. Either the quantities are too large, it's frozen, or it's name brand, meaning the price point is a little too high for me.

Seriously, this place has me eating so healthfully. I'll grab fresh veggies with total abandon and still be surprised at how cheap the total is. And I can't say enough about the transparency and the lack of price manipulation: this place doesn't lure you in with cheap meat/dairy but slowly stiff you for 50c here and a dollar there like Albertsons. ❤️ you, FK. ...

I  am writing to express my dissatisfaction with the current policy regarding self-checkout registers at your store. I believe it is essential that all self-checkout registers be made optional for all customers, regardless of the number of items they are purchasing.

It has come to my attention that customers like myself who purchase more than 15 items are required to use the regular checkout registers. This has often resulted in frustrating and time-consuming experiences, as the lines at the regular registers can extend to more than five customers deep. It's particularly disheartening when I observe that there are approximately eight empty self-checkout registers available.

The situation seems rather unfair to those who are purchasing larger quantities of items. In a time where convenience and efficiency are highly valued, the requirement to use the regular checkout registers can be frustrating for many customers. It's frustrating to be waiting in line when a more efficient option is available.

I kindly request that you consider making all self-checkout registers available to all customers, regardless of their purchase size. This would greatly enhance the shopping experience for many of us and reduce the wait times at the regular registers.

I appreciate your attention to this matter and hope to see a positive change in the store's policy soon. Thank you for your time and...

Terrible Customer service. They would not sell me a money order for less than $30. The meat was advertised on sale for $3.89 lb, the package was overpriced at $5.11 per lb. I asked the meat dpt to verify the error, I was told that they were short staffed and to "pay the higher price because he was not going to do anything about it" I spoke to a young woman "Mgr" about both issues she treated me with a take it or leave it attitude - very condescending. Food King does not care about customers anymore. I will be shopping elsewhere where customers are valued & welcome, and grocery quality is better.

Customer Response: Please explain how you can remove the embarrassment and condescension that I experienced from a simple trip to the store. I was not able to procure the items I was going to buy, and was instead made very uncomfortable by your employees. The cashier and a young woman "manager" where you sell money orders told me that "Corporate" prohibited stores from selling money orders to customers unless the MO was for $30 or more. I wanted a money order for less than $30. The employee at the meat market was not willing to help a customer - me. The young woman manager and meat market personal, in my opinion, are a reflection of your Corporate culture - which does not value and...