Arcoiris Fine Pastry — Restaurant in El Paso

I called on a Monday to ask if I could get a cake made for my daughters 7th birthday. ( on friday) so I asked if they could make it for either Friday or Saturday. Decided on Saturday because we were having a drive by b-day parade. I asked for 25- 30 people. I had sent my wife to pick up at noon as per my request on Monday. They tell her that they have no cake. It was set for another date the 12th. At this point they day is ruined so they try to fix it, ( with attitude the owner cut me off and said she could make another one. It was very plain, and it was for only 15 - 20 people. They gave us another little cake to compensate for the difference in price! Nothing they could have done could fix not having the original cake that was ordered. Let me add that I paid for cake the same day and next day they processed. Why would you charge 13 days early? Doesn't make sence! Will never go back cuz cake wasn't good anyway. CAREFUL WITH THEM, IF YOU REALY WANT A CAKE CALL AND DOUBLE OR TRIPLE CHECK! That seems like a lot of...

It's MUCH less of a hassle to go up the street to Albertsons or Sam's Club.

I called to place an order more than a week in advance, and the person answering said it was plenty of time to get the order in, "no problem" the said. So I sent pictures and examples of what I wanted, and again they said "no problem." A few days go by and I receive an email asking me for 50% down (not a problem) I call them, no answer. This was literally 3 minutes after receiving the email. I re-read the email and it read that this order would take 7-10 days! I specifically told them on the 1st call that the event was in a week, The person that answered could have cared less and basically said "oh well." I was not expecting that response. I have read good reviews about Arcoidis , but friends or family MUST write these stellar "5 Star" reviews. The rest of the poor reviews seemed to be more accurate. So like another reviewer, I had to go to Albertsons and I'm so glad I did. Albertsons was easy, no presumptuous attitude just fast...

I was extremely disappointed with the outcome of the wedding cake. Initially the cake testing was very nice, and they offered a range of flavors. My family and I were pretty excited for the outcome. With a $1000 price point I was definitely expecting a top of the line cake, and it fell short of our expectations. The actual look of the cake was ok, I had provided several different pictures and while the idea was somewhat present it was NOT a WOW moment. Biggest disappointment was the fact that the bottom tier was frozen... we could not cut into it. We had to wait for the following day to actually cut it and taste it, even worse it was the pina colada flavor which was our favorite of all. The cake was not soft and moist, it almost felt like our cakes were made 2 weeks ahead and frozen. There was nothing fresh tasting about the cake. Completely...