Ross Dress for Less — Local services in El Paso

I purchase 5 pillows 2 queen size, 2 decorative pillows 22 in x 22 in, and 1 long decorative pillow as well as other items however when I got to the register the cashier forced the 2 decorative pillows and the long decorative pillow in one large bag and the bag ripped so when I place the 2 queen size pillows the cashier told me she can’t give me any bags to carry the two pillows then I asked if she can put the long pillow in a separated large bag and she told me her manager will be mad that she can only used one large bag per customer I explained to her that I leave in an apartment complex in the 2nd and 3rd floor that it would be easy for me to carry all of the pillows if she would put them in the large bags and she told me again her manager was going to get mad at her so I told her I wanted to talk to the manager so she used the microphone to communicate with the manager who was in the counter across from her, it was 9:27pm and there was 1 customers after me, the manager was not helping anyone so the cashier went to we’re manager was and asked her, I turned around and the manager instead of coming to talk to me she just raised her voice and told me she can only give me 2 large bags in total but you can hear it in her voice that she was mad; I told her it was ok so when the cashier came back to finish assisting me she grabbed a large bag and give it to me so I can put the large pillow in the bag so she rushed me to give her the rest of the items and I told her that I was doing her job and putting the large pillow in the large bag that as soon as I was done I would give her the rest of the items and she told me that her job was to charge for the items only that she did not have to put the items in a bag then when she was done charging me for the items I was putting my credit card in my purse, she didn’t even wait for me to grab the receipt she just throw it on top of the bag with the last items she charged me for and called the next customer. I then went to talk to the manager and since she was not wearing a name tag I asked her for her name Daisy she said I told her that I was very dissatisfy with the customer service experience I just received and made her aware that Francisca the cashier told me that her job was only to charge for the items and not to put the items in a bag, I also explained to her the reason why I needed 2 large bags; the manager told me that it was corporate fault because they are sending very few of the large bags and I told her nothing justify the poor customer services I experienced by both of them her self not going to talk to me and raising her voice at me in front of other customers and Francisca the cashier telling me that her job was to charge for the items and not to place them in a bag. Both employees are lacking of customer services skills and professionalism. They can benefit from an intense customer service and how to be professional at work and learn about ethic's and integrity. These 2 employees are not representing this company with dignity, respect and honor. I shop at Ross a lot and these is the worse experience...

Went today to make a return on a few things. As I was in line, employees were very unprofessional as they were joking around and laughing very loudly. 3 registers OPEN, with NO customers. I was the first one in line but still had to wait 5 mintues to get called up because employees were all goofing around. Finally, When the lady called me up she didnt even greet me and still walked away from her register to go talk to another employee two registers away. When she came back to me, i was the one who greeted her and she still gave me a sarcastic rude toned “hi”. I told her I was making returns with two separate receipts, she grabbed them from me and CONTINUED to talk to her coworkers and started scanning , i had no idea what she was doing, and all of a sudden the first item i wanted to return from purcahse (receipt 1) she said “okay this went back to the card” but i didnt want it back to my card , i told her “oh no i wanted store credit” she then rudely said “its already done”, i told her “you didnt even ask me as you were speaking to your coworkers”. She didnt seem to care as she didnt respond and proceeded to continue the rest of my refund. Honestly, very inattentive and displayed NO customer service whatsoever. Sad part is , NONE of them were wearing name tags which is also unprofessional , so unfortunately i was not able to notate any of their names. Very...

5/18, 9:30 pm - My mother made a return and instead a refund she wanted a gift card but the cashier was so in a hurry that didn't ask and proceed to do it thru the pay method which was a credit card. When mother told her about the gift card she just said " you didn't tell me" in a rude tone. As a very frequent customer I do understand they need to perform at a fast rate but that doesn't mean by compromising customer satisfaction. I talked to the manager to provide feedback about the customer experience but she wasn't receptive at all she just said that the store corporate determined high speed in their operations and that i could submit a my complain to Corporate. To me as a customer, knowing about that doesn't make me feel any better. As manager you need to be open to customer feedback (in a proper way) and solve problems. It's great to have employees that are productive and efficient as long as you don't screw customer satisfaction who at the end is the heart of the business. That is an easy fix you can do as manager and no need for escalation, but if you are not receptive there's not much to do, its allot more convenient to promote gift cards for returns that way the business doesn't have loss and customer desire is met and all just by asking that simple question and Yes, the prices are good but customer service still so...