IHOP — Restaurant in El Paso

The only that wasn't bad was the wait to be seated. To start off the manager/ acting host looked like he was just tired of it all and was just rushing to seat people without even greeting anyone just looked really annoyed. Our waiter named Sergio it start off OK as I was await for my party to arrive, but as soon as she sat down without giving time to look over the menu asked if she was ready to order. We asked for a few more minutes and he looked kinda annoyed. Once we were ready to order we order an app sampler and our entrees. We waited about 30 minutes before we got our app and it had looked as if it was under the warmer for quite some time as our waiter went into the restroom on his phone for several minutes before returning to his post but he would come out of the kitchen look then go back in. When we finally got our entrées they were dry. My sister had ordered and chicken biscuit with gravy and it came without the gravy, dry and the hasbrowns on the sandwich burnt. My entree came out cold, the pancake I got with the order came out warm almost cold but again like it was just sitting under the warmer. I asked the waiter to replace my plate. My sister tried to eat hers but only ate about half. (She didn't want to complain.) I ran out of water and before I could even ask my waiter he just took off again to help another table or to disappear into the kitchen.i asked for the check 3 times. Had to go to the wait station for them to finally charge me so we could just leave. Two tables turned out had walked out because of our waiters poor attentiveness. Staff was arguing amongst themselves so the atmosphere wasn't great. We should have left from the start but I was to hopeful to give them a chance because i haven't been to IHop in a while. Lastly was when we got the check I had left no tip and the order came out to 43.59 this was on the 1st of August. On the 3 of August I received notification of the final total and they add to the final total making it come out to 45.10. Needless to say I was livid that the charged me more than my total. I called them I not going to lie very upset and told me everything that happened and asked why the charge me additional which I never got an answer. They did let me know that it will be resolved in 5 to 7 days so there will be an update on that if it happens. It wasn't even worth the money or the time. ( Update: the issue was resolved I waited about 2 weeks after to get the refund but was issued it. The gentlemen that i spoke to at the place work hard to get it taken care of. Im still going to give it some time before i return. Hopefully the next time i could give them a...

I'm writing this review as I'm sitting here currently. We were greeted enthusiastically by a server. He sat us down, told us about the day's promos, so far so good. I guess he saw us young or something (the friend I'm here with and myself are both in our early 20s, but also both look a bit younger). He gave us some time to look over the menu, then when he came back he became very dismissive. We were going to get milkshakes, and he bolted away right after I asked him for mine, he leaving my friend talking to himself (there's no way this guy didn't hear him). Then he came back and we started ordering, I got the breakfast with unlimited pancakes. So he left, I finished my pancakes, kept eating my other food but didn't get my next serving of pancakes. Then we had to wave him down for me to get my second serving of pancakes (which didn't make sense to me since on the menu it says they'll bring you servings of two "'til you say when!") But then rather than going to get my pancakes he stayed and argued with me. So I get my pancakes and he left and sat a couple of booths down with one of his coworkers and they start talking very loudly about moral disagreements and whatnot and they went at it for a really long time. Not gonna lie, I started recording them because of how absurdly loud they were being and I think our server noticed because right away the conversation stopped and he came to check on us and I asked for more pancakes again. Both times I asked for more pancakes he had already picked up my empty plates while dropping off other things, so it's not like he didn't notice. Immediately after he started arguing with his coworker about how food looks the same in the menu pictures. Then we didn't hear about him again until we waived him down for the check. I didn't catch his name but he was short with brown hair and thin wire glasses. Awful service, the two stars are because the food...

This negative review will echo the negative reviews that came before it. 1 pm on a Sunday. The dining area was absolutely disgusting with the walls, covered in what looks to be layers of coffee syrup and dust. The floor was littered with food and dirty napkins from previous patrons. My utensils were smudged with grease so I used a mildly cleaner fork from my daughter’s setting. My omelet had a hair on the plate so I sent it back. The environment was too nasty for us to complete our meal sitting there so we briefly took the food home, before it ended up in the garbage can. I will never visit this IHOP location again, because if the dinning area looked like this, I don’t want to know what the kitchen looks like. Unless you can look at filth surrounding you, and still maintain an appetite, I suggest you don’t come here either. I’m only giving this establishment two stars that entirely belong to our very sweet waitress. She scurried around waiting on table after table with a genuinely pleasant smile, as I watched, what looked to be a very nonchalant shift manager, leaned up against the wall. IHOP Here’s a tip for management lead by example. Pick up a broom and sweep up the filth. I understand IHOP is not a Michelin star restaurant, but we at least deserve a clean environment in which to eat. And no, I’m not following a link to some AI chat bot with an automatic response from you. If you want to know how to improve, read the suggestions in this review and from other hard...