Batteries Plus — Local services in Elgin

Very rude customer service I noticed other reviews have mentioned the same, now I know why from experiencing it. Besides that note, my issue was I had called over the phone to ask for availability on three different flashlights rechargeable. I was told that they're in stock and they have them in store so I get there I'm looking at the flashlight open the boxes all of the Chargers and other attachments were missing. I was not informed over the phone that these were not complete items I called to begin with so I wouldn't drive over there for nothing. I felt like he was a used cars salesman trying to sell me a car without an engine. Then when I get to the store an hour before closing he's hiding nowhere to be seen. Try to avoid customers and that's sad because I was willing to spend about for $500 in there. I left without buying the flashlights. I've been to all the Battery Plus in my area this location is the worst one out of all of them. Battery plus , location that has the best customer service is the one in Mount Prospect. if I do decide to purchase these items I will be showing up to the Mount Prospect store give them the business. Sorry Battery Plus is for the bad review hopefully when you read this you can work on the rest of your locations and make...

I was looking for a battery holder for a CR2032 for a project I was working on. I phoned the store to ask if they had this part, and the fellow who answered said they did. Great, I thought, so I replied I'd probably stop by then. However, when I went there later that same day and asked, the kid at the counter hadn't a clue. He checked with the guy in the back room, who said that they didn't have any.

Surprise, surprise.

I was mad about the wasted trip. Who wants to run around any more than they have to, especially on a weekend? If they didn't have any, fine, but then why say you have it when you don't? That is not the way to win friends and influence people. Well, technically I suppose it does influence people but in a negative way, and believe me, guys, that's not what you want. I ended up ordering what I wanted online anyhow, stalling my project. It's probably cheaper online anyhow.

Listen, guys, if you want to compete with online stores, you HAVE to beat them by providing 1) better service and 2) greater convenience. Sending people on wild goose chases is NOT the...

They have always been a 4 or 5 in terms of service in the past. That is however, when there are no specific issues to overcome. I have been buying my batteries there for several years and always ended up buying flashlights or portable power cell.

I had one flashlight that stopped working (intermittently) but it has taken me some time to actually bring it back.

I finally did, yesterday. I was asked for a receipt and of course I had none...who would?

I stated that I always give my telephone number when I bought things. That should record all my purchases. However, the only record was of a battery I bought a couple weeks ago. All the data was missing from their records.

I was sure they would just say, "sorry, we updated our system and deleted all records". But no....I was flabbergasted that they would not resolve a $20 issue....losing a...