Geek Squad — Local services in Elizabethtown

they deserve -10000000 stars.

Made an 11:40 appointment. Had to wait for almost 15 mins past appointment because there was only one person working. Understandable.

However, when I did finally get checked in, I was turned away because the repair tech had called in. I was then told the soonest I could reschedule was the next afternoon or the day after that. To me that is unacceptable as I was turned away due to their issues, not something I did. Very disappointing customer service and poor management of the Geek Squad department within Best Buy. Would not recommend this location.

Edited: I made a new appointment at a different store later this evening at 6:40 - was called at 4:30 to tell me that the technician would not be there for my repair and THEY ALSO TURNED ME AWAY.

Customer support does nothing about it and just repeats the same phrases to you and will not send you to the correct place. I was transferred from wrong department to wrong department. I was given 4 different phone numbers, (888.237.8289, 800.433.5778 x2, 855.776.0701) NONE of them would help.

This entire operation is a complete joke, they are useless, unhelpful and a waste of your time. DO NOT go to Geek Squad if you can help it. I unfortunately was under warranty and I have no option. This is the worst experience I have had with customer service, or the ENTIRE...

If I could give zero stars I would. I received an email that let me know my account was charged $347.45 for a service that I never ever got and never even asked for. I have never went to the geek squad for anything in my life. When I called the number to ask what this was about he wanted me to get on the computer and do some things which I work on teeth and am in the office on lunch break. He told me this charge was from the help I requested on my home computer and I don’t even have a home computer and I have a private team for my dental office computers so that’s how I know this is a scam. After I told him that he told me my money would be back on my card in 2 to 3 days, he told me his name and his employee number, said have a great day and hung up. If this isn’t resolved I will get a lawyer and fight this in court but this is review to let everybody know that the geek squad is...

Was told to have an appointment, I did, got there, my name was there, had available techs N/A. Got ready to leave, a person asks what I needed. I proceeded to tell them I had an appointment. Did I mention there were two in the back not waiting on any customers. Asked how long I would need to wait, asked me what kind of product I had, if it were an Apple devise, it would take 20 minutes just to talk about the devise. Some of the customers thought it was funny since they heard the whole conversation. Really a thrill to be...